Remote!
ServiceNow Business Process Consultant - ITAM/ITOM
Why Us
NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.
We #GoBeyondWorkflows to create new kinds of experiences for our customers.
Come join our Crew!
Your Career
NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring for a ServiceNow Business Process Consultant - ITOM within our Service Delivery organization. The Business Process Architect is responsible for leading, coaching and mentoring a team of Senior Business Analysts to capture customers’ business processes and desired outcomes. The Business Process Architect will manage customer outcomes on complex level, enterprise projects.
Your Impact
- Facilitate executive level workshops, translating business requirements into prioritized outcomes
- Conduct workshops and lead multiple implementations from a customer strategy standpoint
- Lead customers in process definition and mapping
- Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
- Collaborate with Solution and/or Technical Architects to develop the overall project implementation plan
- Oversee the development of Senior Business Analysts
- Collaborate with other Delivery teams on Special projects or Assignments (such as the Centers of Innovation and Industrialization).
- Facilitate sessions on requirements definition, product architecture and workflow, develop mapping between current modes of operations and future modes of operation
- Collaborate with the Practice Capability Lead to help develop and improve capability offerings
- Support PMs by assisting in the planning and management of implementation projects
- Develop and maintain delivery standards for ServiceNow solutions and the enabling technology
Your Experience
- Minimum of 7+ years of experience as a client-facing technical consultant customizing and deploying packaged software as a billable resource
- Experience and well versed in ITOM programs and demonstrating value to an organization; In-depth functional expertise and leadership for our clients on the ServiceNow ITOM suite of products.
- Strong knowledge of business process architecture principles for cloud-based platforms
- Strong interpersonal, organization, facilitation, and presentation skills
- Strong written and verbal communication skills with ability to communicate with all levels in the organization including executives
- Ability to assess and mitigate risk
- Effective facilitation, coaching and mentoring skills with ability to motivate a team
- Strong problem-solving skills: ability to simplify complex situations
- Comfortable working in a matrixed organization
- Strong relationship management skills with all levels
- Ability to lead a group of teams located across multiple time zones
- Comfortable working with ambiguity and change
- BSC in CS, IT or similar technical discipline or equivalent experience
- Experience facilitating executive level workshops
We Take Care of Our People
NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [email protected]
