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Pontoon Global Solutions

ServiceNow GRC / IRM – Lead Solution Advisor

Posted An Hour Ago
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Remote
Hiring Remotely in IN
Senior level
Remote
Hiring Remotely in IN
Senior level
Leads ServiceNow GRC/IRM solution architecture, configuration, development, integrations, testing, deployments, code reviews, documentation, and team enablement. Delivers end-to-end workflows across risk, audit, policy, third-party risk, security incident, vulnerability, and business continuity modules. Translates requirements into user stories and solution designs while supporting complex platform guidance and pre-sales discussions.
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Role Title: ServiceNow GRC / IRM – Lead Solution Advisor
Experience: 5–7 years relevant ServiceNow (GRC/IRM)
Primary Modules Needed: IRM (Integrated Risk Management), SIR (Security Incident Response), VR (Vulnerability Response), TPRM (Third Party Risk Management), BCM (Business Continuity Management)
Certifications (Must): ServiceNow CSA (Certified System Administrator)

Responsibilities
  • Lead configuration + development on ServiceNow with strong understanding of platform security, operations, and exception handling.

  • Define solution architecture for ServiceNow implementations (data/object model, workflows, access controls).

  • Convert requirements into epics/user stories, build mock-ups, and drive delivery hands-on.

  • Own end-to-end use case delivery: workflow configuration, customizations, testing support, and deployments to higher environments.

  • Conduct code reviews and enforce ServiceNow best practices.

  • Build/maintain integrations using APIs/web services/connectors.

  • Enable/support internal teams with training and complex configuration guidance.

  • Support pre-sales / solution discussions within the domain when needed.

Must-have skills
  • 5–7 years ServiceNow experience with strong IRM/GRC delivery exposure.

  • Hands-on with: Workspace, UI Builder, Flow Designer / complex workflows.

  • Strong scripting/config: Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, ACLs.

  • Integrations: REST/SOAP/APIs and connectors (preferred).

  • Platform management: deployments, upgrades, troubleshooting.

  • Delivered 2–3+ end-to-end projects (req → build → go-live).

  • Strong documentation + communication; able to work with distributed teams.

Good-to-have
  • SecOps / IRM implementations: Risk, Audit, Policy, Vendor Risk, SIR, VR, TPRM.

  • Exposure to ITAM / SAM / HAM / CMDB.

  • Certifications: CAD, CIS – Risk & Compliance, CIS – SIR, CIS – TPRM, CIS – VR.

  • Knowledge of GRC roadmap + tools like RSA Archer / MetricStream.

Team / domain context

The work sits within Cyber Strategy & Transformation: governance, risk assessments, compliance, third-party risk, security posture programs, cyber transformation, risk analytics & reporting.

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