The SharePoint Support Engineer develops and monitors operational metrics and reporting processes, collaborates across teams to improve analytics, and communicates data insights to stakeholders. They manage incidents, provide technical support for SharePoint and Power Platform, and ensure adherence to governance and compliance standards.
Job Description
Purpose of the role
To develop, track and analyse operational metrics through trend analysis and client insights, and translate outcomes to support with data driven decisions.
Accountabilities
- Collaboration with teams across the bank to align and integrate analytics and reporting processes, including COO and Group functions to share data.
- Development and monitoring of operational metrics, reports and dashboards to track KPIs for banking operations.
- Identification of industry trends and developments to implement best practice in analytics and reporting procedures, and controls to mitigate risks and maintain efficient operations.
- Participation in projects and initiatives to improve analytics and reporting efficiency and effectiveness.
- Development of reports and presentations on translated data and communicate findings to internal senior stakeholders.
- Execution of automated trend analysis and client insights, standing good vs bad data, to identify trends, patterns and insights that can inform decision making and process improvements with human feedback.
- Identification of areas for improvement and providing recommendations for change in analytics and reporting processes.
Assistant Vice President Expectations
- Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
- Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
- Take ownership for managing risk and strengthening controls in relation to the work done.
- Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
- Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
- Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
- Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
- Influence or convince stakeholders to achieve outcomes.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
Join us as Sharepoint Support Engineer at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness remove entirely technology to evolutionise our digital offerings, ensuring unparalleled customer experiences.
To be successful as a Sharepoint Support Engineer you should have experience with:
- Service First driven Incident/Problem and Change Management
- Advanced SharePoint Online and One Drive Technical User Assistance and Coaching??
- Fault finding Power App/automates and more advance Power Platform
- Comprehensive M365 and Office Application Knowledge and interrelations
- Full SharePoint Online Service Management and Admin Portal
- PowerShell and Process Automation Design, (Application Lifecycle Management)
- Relevant Microsoft Certifications
Some other highly valued skills may include:
- Co-Pilot, Security and Compliance, Entra ID, Power Platform Center of Excellence and Governance, AI models in Power Platform, Connectors, AI Builders.
- SharePoint Online Site Design HTML, CSS, JS, JSON, Power Apps, Power Automate development.
- PowerShell scripting, MS Graph, SPFx, Microsoft Evergreen updates
- Forms, Planner and other M365 Apps, Logic Apps, App registration, Azure key Vaults
- Purview Audit, DLP and Records Management wrt SharePoint and One Drive
- Requirements Analysis
You may be assessed on key critical skills relevant for success in role, such as
risk and , change and transformation, business acumen, strategic
thinking and digital and technology, as well as job-specific technical skills.
This role is based out of Pune.
Top Skills
Powerapps
Powerautomate
Powershell
Sharepoint
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