Job Description:
Site Reliability Engineer (SRE) – Observability, Tracing & Platform Operations
About Omnissa — Our Company, Mission & Vision
Omnissa is an independent global leader in digital work platforms, originating from the former VMware End User Computing business and now operating under KKR ownership. Omnissa empowers organizations to deliver seamless, flexible, and secure digital work experiences to employees everywhere. Our platform supports over 26,000 customers worldwide, including 7 of the top 10 Fortune 500 enterprises.
Our purpose is clear:
Guided by decades of innovation and strengthened by significant investment in AI, open APIs, and next generation digital workspace technologies, Omnissa is building the industry’s first autonomous workspace experience—a platform that simplifies operations for IT while unlocking higher productivity for employees.
Platform Engineering at Omnissa (IT Organization)
The Platform Engineering team within Omnissa’s internal IT organization is responsible for architecting, operating, and continuously improving our enterprise grade infrastructure platforms. Our mission is to deliver highly resilient, scalable, and secure systems that power Omnissa’s internal operations and customer facing services.
Our environment includes:
Core Platforms
On-premise cloud environments built on:
VMware Cloud Foundation (vCF)
Apache CloudStack
Proxmox Virtualization Stack
Kubernetes based orchestration for containerized workloads
Opensource S3 compatible object storage systems
Observability Infrastructure
We have developed extensive Observability Infrastructure that monitors all Omnissa internal services that is managed automatically leveraging:
Prometheus
Grafana
Loki
Ansible
AI Driven Automation & Incident Response
We have developed an internal AI powered incident diagnosis and first response platform, leveraging cutting edge open technologies including:
Ollama
n8n
Various Model Context Protocol (MCP) servers
These systems help us reduce mean time to detect (MTTD) and mean time to-resolve (MTTR) through automated analysis, enrichment, and intelligent triage.
Role Overview — Site Reliability Engineer (SRE)
We are seeking a highly skilled SRE with deep expertise in Observability, particularly in:
Automation
Grafana
Loki
Prometheus
Development/Scripting
This role is critical to maintaining the reliability, performance, and operational integrity of our platforms. You will support both planned and unplanned workstreams, collaborating closely with engineering, incident management, and service owners.
The role includes participation in an on-call rotation, including nights and weekends, to ensure continuous coverage for mission critical systems.
Key Responsibilities
Observability Engineering
Design, deploy, and maintain Loki, Grafana, Prometheus, and integrated observability pipelines.
Contribute to new monitoring initiatives by developing new monitoring checks for services.
Maintain and improve our automation workflows that manage the infrastructure.
Develop and refine AI workflows for incident analysis and auto-remediation.
Continuously enhance logging, metrics, and tracing coverage across services.
Reliability, Resilience & Performance
Ensure high availability, capacity planning, and performance optimization across platforms.
Drive reliability improvements through automation, SLIs/SLOs, and root cause analysis.
Partner with development and platform teams to embed reliability best practices.
Incident Management & On-Call
Participate in the global on-call rotation, including weekends.
Leverage our AI driven incident diagnosis tools (Ollama, n8n, MCP) to accelerate response.
Manage unplanned work such as production incidents, outages, high urgency escalations and participate in post – mortem reviews.
Coordinate post incident reviews and continuous improvement initiatives.
Planned & Unplanned Work Management
Utilize the Atlassian toolset (Jira, Confluence, Opsgenie, etc.) for structured task, change, and incident management.
Manage planned maintenance, releases, and platform improvements.
Collaborate with cross functional teams to prioritize backlog and operational tasks.
Platform Operations
Support and enhance internal clouds based on vCF, CloudStack, and Proxmox.
Operate Kubernetes clusters and improve the reliability of containerized workloads.
Maintain S3 compatible storage platforms used across the enterprise.
Required Skills & Experience
Familiarity with at least one scripting/programming language.
Strong hands-on expertise with:
Grafana, Loki, Tempo (or similar tracing systems), Prometheus
Experience with Configuration Management tools (e.g., Ansible/Saltstack).
Proficiency in operating modern Linux-based distributed systems.
Experience supporting large scale, highly available architectures.
Familiarity with Kubernetes, CI/CD pipelines, and Infrastructure as Code.
Comfortable with on-call participation and incident leadership.
Experience with Atlassian tools (Jira, Confluence, Opsgenie).
Proficiency in Linux & Windows.
Nice to Have
Exposure to Ollama, N8N, or similar AI orchestration/automation tooling.
Experience with S3 storage internals or open source object stores (e.g., SeaweedFS, Ceph).
Understanding of virtualization stacks such as Proxmox, vSphere/vCF, or CloudStack.
Background in SRE driven culture, including SLIs/SLOs and error budgeting.
