Site Reliability Engineer

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Job Description

At Nexthink, we provide our customers with class-leading products to enable continuous improvement of employee experience. We deliver unparalleled visibility across all environments so IT teams can consistently see, diagnose, and fix digital workplace issues. The 50+ Product Engineering teams that develop our products and services rely on Nexthink's Technical Platform group to provide platforms, tools, and services to ease their daily work and improve the developer's productivity and experience.
We are looking for a passionate and innovative professional keen to join our Engineering Productivity team, which is part of the Technical Platform Engineering group! The Engineering Productivity team provides an internal development platform comprising tools and services developers use daily. Their mission is to e
enable our Product Engineering organization to develop and build the Nexthink product
.
Join a small team of diverse and experienced engineers who have full ownership of their domains, right from the requirements gathering and design phase all the way through implementation, validation, and deployment. You will work closely with Product Engineering, Security, and Architecture teams to understand developer needs, design and implement solutions and promote them for adoption and usage. You will be part of a group that carves out our golden CI/CD path and works together to build a world-class internal developer platform with modern technologies and best practices.

As a Platform Engineer, you will:

Providing the necessary tools for daily product development, integrating with cloud platforms, and helping developers manage their build systems and CI/CD pipelines.
Responsible for setting up and maintaining part of the development tools (ex., Jenkins, Artifactory, GitHub).
Develop internal self-service tools and platforms used by the Nexthink developers in their daily work.
Own the required technical work for different projects,
from concept to production, including proposal, discussion, and execution.
Engage with Nexthink's developers to build relationships, identify potential areas of improvement, and help drive the adoption of the team's platforms.
Document solutions built by the team and organize workshops and training to spread knowledge to the development teams.
Detect, diagnose, and fix deployment incidents in development and production environments, finding solutions to achieve required service levels.

Qualifications

University degree in Computer Science or equivalent practical experience.

Candidates will typically have a minimum of 3 years of experience as a Software Engineer, DevOps Engineer, Platform Engineer, or Site Reliability Engineer, with knowledge of best practices in professional software development.

Experience developing automated CI/CD pipelines.
Experience with defining guidelines for usage of different CI/CD tools (e.g., GitHub, Jenkins).
Experience building self-service internal development platforms.
Experience in developing platform-as-a-service solutions.
Experience working with Kubernetes
Experience operating services on Linux systems and container technologies (e.g., Docker).
Experience with cloud-based platforms (e.g., AWS) and infrastructure-as-code (e.g. Terraform).
Experience with monitoring solutions (e.g. Datadog).
Experience with programming languages such as Go, Python, TypeScript, JavaScript, and/or Bash.
At ease with operating and managing production systems, solving issues, and striking the right balance between urgency and methodology

Very good problem-solving skills, open mind towards suggestions, can-do attitude, and agile spirit.
Self-motivated and self-managing, with excellent organizational skills.
Curiosity to learn new things and discover new technologies.
Work with the agile iterative/incremental mindset.
Very good communication skills and teamwork.
Excellent written and verbal skills in English.

#LI-Hybrid

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.