Site Reliability Engineering Manager, Efficiency and Performance

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, Internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end-user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About the role

This role is the Site Reliability Engineering Manager for the Efficiency and Performance SRE team at ThousandEyes. This team is located in our Bangalore office, and develops, builds, and maintains our Resource Intelligence initiatives, including cloud cost reporting, cloud cost management, efficiency and utilization indicators, as well as vendor engagement, and also develops and improves resource- and performance-engineering tooling and protocols, as well as participating in developing some of our compliance automation. This team forms an integral part of our global follow-the-sun SRE oncall rotation.  Expected areas of expertise include AWS IAM, cost and resource tooling and reporting, capacity planning, and foundational Infrastructure as Code using Terraform and its friends.

In addition, the team is composed of experts on availability, latency, performance, efficiency, change management, observability, and emergency response, with a strong focus on automation.

What You'll Do

• Lead and inspire a talented SRE team, fostering a culture of innovation, collaboration, and excellence.
• Drive the strategic vision for management of our cloud-based infrastructure resourcing and reporting systems.
• Clear communication to, and with, leadership, stakeholders, and vendors.
• Collaborate closely with infrastructure, product, and production engineering teams, including SRE peer groups, software engineering, product management, to ensure transparency and accountability of resource utilization.
• Provide domain-expertise oversight, guidance, and support to the growing sets of product teams within ThousandEyes.
• Stay current with industry best practices, tooling, and automation, and apply this knowledge to enhance our platform and systems.
• Drive operational excellence in operations and security processes.
• Mentor and develop engineering talent, fostering a culture of continuous learning and professional growth within the Efficiency and Performance SRE team.

Qualifications

• You have led a team of 4+ engineers
• You have a total of 4+ years of experience building and supporting missing critical services with focus on automation, availability, and performance
• Experience building and operating in public cloud environments, with a strong track record of technical leadership and engineering excellence
• Familiarity and lived experience with robust incident response processes
• Can provide strong technical vision for your team and ensure consistent delivery on objectives
• Have experience formulating a team's technical strategy and roadmap; you've collaborated and partnered effectively with several other teams to execute on shared goals
• You have worked on large-scale distributed systems including multi-tiered architecture
• Understand how to balance tactical needs with strategic growth and quality-based initiatives that can span multiple quarters

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.