We're looking for a Senior Product Designer – Supply Operations who can solve complex
operational challenges through thoughtful design, deep user understanding, and systems
thinking. You’ll own the end-to-end experience for our supply ecosystem, including service
partners, operators, and field teams, helping build products that scale.
Location: Bengaluru
Type: Full-time | Design Lead
The Opportunity
We’re looking for a Lead Product Designer who can lead the design of mission-critical
supply-side experiences, uncover operational insights through research, and create scalable
systems that improve efficiency, reliability, and user satisfaction across our partner network.
What You'll Do
● Design operational products at scale: Lead the design of partner-facing and operator-facing
experiences across onboarding, scheduling, task management, communication, issue
resolution, and daily operations.
● Simplify complex workflows: Transform operational complexity into intuitive, efficient, and
mobile-first experiences that support high-frequency usage and real-world constraints.
● Drive research and field immersion: Spend time with partners, operators, and field teams to
understand behaviors, pain points, motivations, and workflow bottlenecks through interviews,
shadowing, and usability testing.
● Design for diverse user groups: Build experiences optimized for multilingual users, varying
levels of digital literacy, and mobile-first environments.
● Partner cross-functionally: Work closely with Operations, Product, Engineering, Customer
Support, and Business teams to identify opportunities and deliver impactful solutions.
● Improve operational efficiency: Use qualitative and quantitative insights to reduce friction,
improve onboarding success, increase task completion rates, and streamline partner journeys.
● Build scalable design systems: Establish reusable patterns, frameworks, and interaction
models that create consistency across supply-side products.
● Raise the design bar: Mentor designers, contribute to design critiques, strengthen processes,
and help build a culture of design excellence across the organization.
What We’re Looking For
● 6–8 years of experience in Product Design, with significant experience designing operational,
logistics, marketplace, mobility, workforce, or supply-chain products.
● Strong expertise in UX research, workflow design, service design, and systems thinking.
● Experience designing products for operational users such as delivery partners, drivers, field
agents, sellers, service providers, or internal operations teams.
● Proven ability to simplify complex business processes into intuitive and scalable user
experiences.
● Strong experience designing mobile-first products used in high-frequency environments.
● Understanding of vernacular UX, accessibility, and designing for users with varying levels of
digital familiarity.
● Strong stakeholder management and communication skills, with the ability to influence
decisions across multiple functions.
● Experience working in fast-paced startup environments with a high degree of ownership and
ambiguity.
What You'll Bring
● Deep empathy for operational users and frontline workers.
● Strong problem-solving and systems-thinking capabilities.
● A research-driven approach to understanding and solving user problems.
● The ability to balance business goals, operational constraints, and user needs.
● Ownership, curiosity, and a passion for building products that create meaningful real-world
impact.
