Job Description:
- Provides day to day support for XA integration installation projects where we build new instances of applications, integrate with other applications and provides support to user community. This application utilizes the Powerlink and Link Manager components running on a Citrix platform.
- Analyzes and resolves complex business problems related to XA application processing. Experience with and knowledge about the XA application is must.
- Strong analytical and problem solving skills.
- Interfaces with the 3rd Party Vendor when necessary to identify and correct application problems.
- Installs 3rd Party provided PTF (application fixes), PCMs and full application upgrades.
- Designs, prepares and executes unit and system tests to validate solutions.
- Excellent team player that can handle pressure situations and open to take calls outside office hours.
- Completes documentation for all application and data changes per account SICS audit requirements.
- Should be flexible to work in shifts and also provide support for the planned activities in weekend, month end & year end.
- Support for P1/P2 incidents on ON-call basis and any other planned activities/upgraded in weekend or non-business hours.
- Requires written and verbal communication skills in English.
Required Technical Skills:
- AS400/iSeries application support
- ILE and RPG/400, Query 400, CL, DB2/400, Source Entry Utility, Data File Utility, SQL Interactive, Application Development Toolkit (PDM), IBM Advanced Job Scheduler, FTP, Query Manager, SQL, Job Scheduler Spool Handler, Hawkeye, Implementer
- Knowledge in Infor XA ERP application is mandatory.
- Infor XA Module – CAS , EPDM/PDM, IM , MRP , PUR, PMC & PCC
- Infor XA Powerlink knowledge
- Infor XA Link Manager Knowledge
- Infor XA System Link Experience
- Infor XA Net link knowledge
- Expertise in PCM upgrades and PTF installations
- Job schedulers available in AS400/iSeries system
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