About RingCX:
RingCX is RingCentral’s next-generation AI-powered Contact Center solution, designed to deliver seamless, intelligent, and personalized customer experiences across digital and voice channels. Built with a modern microservices architecture and deep AI integrations, it empowers businesses to automate, analyze, and act in real-time. Join us in shaping the future of customer engagement — where speed, empathy, and intelligence converge. Be part of a team that’s redefining how the world connects.
We’re currently looking for: Staff EngineerResponsibilities
Work with engineering leaders, architects and business owners on clarifying requirements, provide feedback, offer technical solutions, provide implementation estimates.
Review requirements and translate them into technical implementation – focusing on responding with output that delivers on the business value; provide product technical roadmap definition and lead development for any implementations, proof of concepts etc.
Plan and coordinate work between cross-functional and geographically distributed teams to assure timely implementation and delivery to production environment
Be a technical leader and a go-to person for your area, and a sounding board for other peers in other areas and teams - be an end-2-end owner of solutions implemented, actively support them from the proof of concept through production deployment
Perform design, architecture and code reviews for the RingCX team and continuously look for opportunities to improve and optimize code quality
Architect, Design, Build/Create for Digital channels.
Provide mentorship to junior team members, become a center of competence on every part of the product you contribute to
Participate in code reviews and other efforts to maximize quality of RingCX products
Promote and contribute to all aspects of employing automation, across all test layers and development pipelines. (from unit through functional up to and including end to end/system/solution test).
Be ready to provide technical assistance and guidance to service engineering teams that answer customer requests
Work in a distributed team spanning across multiple time zones
Effectively communicate and collaborate on design and technology with management and other engineering teams
Bachelor's degree in Computer Science, Engineering or a related field or equivalent, is required
14+ years in an engineering software development role building backend services, APIs
Proven track record in delivery of event-driven, highly available, scalable, resilient enterprise grade commercial cloud services.
Proficiency in developing RoR and ReactJS and reactive event driven applications.
Deep understanding of micro services architecture paradigm, event driven system design, distributed systems, eventual consistency principles
RDBMS skills: writing advanced queries, designing table structure / indexes / triggers, query optimization / query plan analysis
Experience with at least one public cloud platform, preferable with AWS
Familiarity with Cloud based CI/CD methodologies.
Industry experience in UCaaS/CCaaS, Telephony and PBX domains
Hands on experience deploying applications using Kubernetes
What we offer:
Mediclaim Benefits
Paid Holidays
Casual/Sick Leave
Privilege Leave
Bereavement Leave
Maternity Leave
Paternity Leave
Wellness Coaching
Employee Referral Bonus
Professional Development Allowances
Night Shift Allowances
