Software Engineer, Application Support

Company Description

At Altisource (NASDAQ: ASPS) we build world-class technologies and services for the mortgage and real estate industry and are well poised to help revolutionize how homes are bought, sold, and managed. In the US, we partner with 7 out of the top 10 mortgage servicers, operate one of the top three real estate auction websites, and manage a cooperative which represents a 15%+ market share of the $1.8tn US Originations market. 

Altisource™ is a high-energy, rapidly growing technology and services provider that is changing the way companies conduct business.

Altisource’s Software and Technology segment is responsible for incubating and launching market disruptive solutions that apply our core technologies and intellectual property including business process optimization platforms, advanced decision models, consumer sciences, and business intelligence systems into market-leading software applications and services.

This is an opportunity to become a critical member of one of Altisource’s incubated software technology organizations and to participate in the development and launch of a new product concept. We are looking for top candidates who are passionate about creating great software that delivers significant market value. This is the opportunity to work among some of the industry’s top names working on some of the most challenging technical problems.

With innovation as a guiding principle and a focus on compliance and exceptional service, we provide end-to-end solutions in originations and servicing and offer online real estate platforms for consumers and investors. Founded in 2009, we continue to grow globally and add to our team of seasoned industry experts, innovators and collaborators relentlessly focused on driving results. Our workplace is fast-paced, as we’re constantly evolving to meet the needs of the industry and the customers we serve. Altisource is driving global software innovation, with an end goal of causing major disruption in the financial services industry and beyond.

Job Description

• Handle production incidents in an effective manner and provide quick turnaround to customers
• Communicate adequately with customers to keep them informed on the status of their tickets at all times
• Co-ordinate with internal stakeholders such as QE, Product Management, Infrastructure support and Release management teams to deliver solutions to customer requirements
• Work as a team player to contribute to the overall operational success of the team by being flexible to work in shifts and weekend on call support activities
• Document all the customer interactions and technical investigations in the ticketing system at all times
• Represent team in audit reviews, change advisory calls, business continuity programs such as Disaster Recovery exercises
• Execute IT application support activities. Envision and support adherence to best practices and standards
• Responding promptly to application alerts and issues.
• Level-2 Troubleshooting Applications / Infrastructure issues within benchmarked SLA’s
• Responsible to report production impact details and able to elaborate to the management
• Adhere to standards and processes for incident resolution.
• Maintain production support run books for each application.
• Analyze and drive to RCA (Root Cause Analysis).
• Assist in testing and monitoring systems changes implemented.
• Ensure compliance with Client policies and procedures.
• Provide appropriate status updates and track assignments on routine basis
• Level-3 responsibilities for identifying defective behavior within supported applications and work with the appropriate development team to identify root cause and communicate with end-users on the delivered solution. In addition, will need to coordinate with the application development team(s) on the release of hotfixes, features and functionality to supported applications.
• Will perform release migration steps to Production environments as documented in the release plan

Qualifications

Required Skills –

• Linux and Windows environment
• work experience in AWS Cloud,
• SQL Databases (MySQL, MS-SQL),
• Java,
• Tomcat,
• Apache

Experience – 5-7 years

Additional Information

WORKING AT ALTISOURCE ADVANTAGES

Prosperity

• Competitive salary based on your experience and skills – we believe the top talent deserves the top rupee
• Bonus Potential – if you go above and beyond, you should be rewarded

Good Health

• Comprehensive insurance plans like Medical, Personal Accident Benefit and Life Insurance
• Wellness Programs (examples include eye examination, diabetes checkup camp, hemoglobin check and health talks)

Happiness

• 10 paid holidays, plus 26 paid days off per year
• Lots of employee engagement activities both offsite (examples include family cricket/football games, annual company celebrations and happy hours) and onsite (examples include office stress buster events, holiday parties, and quarterly Living our Values celebrations)
• Opportunities to join our community service initiatives, including Habitat for Humanity

Are you up to the challenge? What are you waiting for? Apply today!