Software Engineer III - Surveillance Product - Full Stack + AWS + Elastic / Open Search

Job Description
We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. We are building a next generation, AI-driven, cloud-native Supervision and Surveillance product that helps us monitor digital communications for compliance violations, misconduct and policy breaches.
As a Software Engineer III at JPMorgan Chase within the digital communications compliance team, you will have the opportunity to design and implement core backend services, streaming pipelines and data flows that power detection logic, alert triage, reviewer workflows and explainable audit trails on massive volumes of daily enterprise communications and content data for the Supervision & Surveillance product line. This role offers a chance to collaborate with product managers, architects, data science, platform and operational teams, while also engaging in software engineering communities to explore new and emerging technologies.
Job responsibilities

• Design and develop scalable, fault tolerant micro services and APIs that support rule based and ML based detection pipelines after thorough evaluation for performance and cost trade-offs
• Design, implement and optimize supervision workflows by applying concepts of state machines
• Integrate ML and LLM based processing pipeline for on-demand language translation
• Develop streaming and batch data pipelines that ingest and index content and alerts generated on the content along with APIs for upstream and downstream integrations
• Design data models to represent Alerts, Queues, policies and audit artifacts ensuring system maintains immutability, lineage and full traceability for audits
• Build robust unit, integration and performance tests aligning to an ideal test pyramid, following Test Driven Development
• Build CI/CD pipelines ensuring required quality control gates through the automated delivery lifecycle
• Implement Observability hooks -metrics, tracing, logging that help reduce production toil through proactive monitoring and troubleshooting
• Work with data science and ML Engineers to operationalize models into detection pipelines
• Partner with product management and compliance SMEs to monitor and improve accuracy and reliability of generated alerts
• Proactively identify hidden problems and patterns in data and use the insights to drive product and process improvement

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience
• Expert Java, Python, React programmer with experience in front end development using react . Experience in building resilient, scalable, cost efficient enterprise grade cloud native products with 2+ years in compliance for Financial industry
• Have built cloud native microservices for streaming and batching architectures using Spark/Storm/Flink
• Well versed with AWS services and eco system including but not limited to EC2, ECS, EKS, EMR, S3, Glacier
• Hands-on with Elastic/OpenSearch, Kafka, PostgreSQL ; Hands-on with AI productivity tools such as Codium, GitHub co-pilot
• Experience in using Observability & monitoring tools such as prometheus, grafana, OpenTelemetry
• Experience in building CI/CD pipelines using ArgoCD, Helm, Terraform, Jenkins, github actions along with experience in building externally consumable APIs and high responsive UI micro-frontends
• Experience integrating with ML/LLM models and pipelines
• Strong ownership mentality with good Communication skills and collaborative mindset
• Prior experience in test driven development delivering products with well defined SLI/SLO/SLAs
• Knowledge and exposure of leveraging and integrating AI/ML models and pipelines

Preferred qualifications, capabilities, and skills

• Experience/Exposure to MLOps in cloud
• Experience in building cost models aligning to SLIs/SLOs

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You'll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda.