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Lead the design, development, testing, deployment, and optimization of voice and chat bots using AWS services. Build conversational flows, integrate bots with APIs and backend systems, implement NLP/NLU logic, evaluate LLM performance, and monitor bot quality. Collaborate with product, UX, and engineering teams while supporting CI/CD automation, debugging, continuous improvement, and scalable conversational AI solutions.
Requisition Number: 2389261
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Required Qualifications:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Design, develop, and deploy voice/chat bots using AWS (Amazon Lex, Lambda, Connect)
- Test Driven Automation using CI/CD pipelines. Ability to automate testing using tools like Cyara
- Build and manage conversation flows (intents, slots, utterances) for voice interactions
- Integrate bots with APIs, backend systems, and databases for dynamic responses
- Understands LLM different models and has an understanding of evals framework
- Optimize bot performance, accuracy, and user experience using analytics and monitoring (CloudWatch)
- Implement NLU/NLP logic and support multi-turn conversational flows
- Collaborate with product, UX, and engineering teams to deliver scalable solutions
- Support testing, debugging, deployment, and continuous improvements of voice bots
- Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements
Required Qualifications:
- Must have fulltime graduation degree
- 5+ years of software engineering experience with hands-on AWS development
- Solid experience in Amazon Lex, AWS Lambda, API Gateway, and integrations
- Experience building IVR / voice bots / conversational AI solutions
- Knowledge of CI/CD, logging, monitoring, and cloud best practices
- Good understanding of NLP/NLU, intent modeling, and conversational design
- Test Driven Automation using CI/CD pipelines. Ability to automate testing using tools like Cyara
- Proficiency in Typescript / Node.js / Java for backend development
- Familiarity with Amazon Connect or telephony integrations
- Proven solid problem-solving, communication, and collaboration skills
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum Bengaluru, Karnataka, IND Office
Bengaluru, India, India
What you need to know about the Bengaluru Tech Scene
Dubbed the "Silicon Valley of India," Bengaluru has emerged as the nation's leading hub for information technology and a go-to destination for startups. Home to tech giants like ISRO, Infosys, Wipro and HAL, the city attracts and cultivates a rich pool of tech talent, supported by numerous educational and research institutions including the Indian Institute of Science, Bangalore Institute of Technology, and the International Institute of Information Technology.
