Solutions Implementation Manager

Company Description

Who we are...

At Trustonic our products are making a difference across the world. One moment we’re ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we’re protecting the safety and integrity of the vehicles we drive and the devices we care about.

We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure.

Working here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’.

We work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team.

Click here if you would like to find out more about Trustonic's culture code.

If you would like to work in a fast-moving global technology company, with great ambition, then we’d love to hear from you!

Job Description

A bit about the team and what you will deliver…

Reporting to the VP, Solution Delivery, we are looking for a Solutions Implementation Manager to join our team in India. In this role, you will play a key part in converting APAC’s revenue potential into actual results. You will be responsible for driving successful commercial outcomes within your assigned territory and will serve as the primary point of contact for our customers. Utilising your technical expertise and customer-centric approach, you will lead technical discussions, qualify customer requirements, and ensure the effective implementation of our product lines.

As the Solutions Implementation Manager your areas of responsibility will include:

• Regional & Customer Engagement: Support the Sales team, conduct product demonstrations, and translate complex customer requirements into actionable solutions. You’ll provide best practice advice on implementation, deployment, and operation of our technology.

• Initiation & Planning: Lead project kick-offs, assess project feasibility, gather requirements, and develop comprehensive project plans, including scope, objectives, task prioritization, and success criteria.

• Execution & Delivery: Manage client expectations, drive project schedules, configure and test solutions, and ensure successful delivery and handover to in-life management. You will also track Time to Value and manage associated risks.

• Reporting & Communication: Maintain clear communication with customers and internal teams, providing regular updates on project progress and risks.

• In-Life Customer Engagement: Engage with customers post-delivery, addressing issues, identifying risks and opportunities, and collaborating with various teams to ensure customer success and explore new opportunities.

Who you are...

As the Solutions Implementation Manager you will have experience and skills in the following:

• Extensive experience in the field of working with secure systems.
• Technical experience in a SaaS-based company.
• Demonstrable customer facing experience, planning for, and executing multiple complex customer rollouts and can do so using a limited number of resources.
• Domain expertise or experience of working with the telecom industry and device manufacturers is highly desirable.
• Ability to create end-to-end designs that span multiple domains and technologies.
• Ability to work with international customers, and with colleagues based at different locations.
• Ability to problem-solve any challenge with creativity, organization and patience.
• Strong interpersonal communication skills with expertise in distilling complicated topics to a broader internal and external audience.
• Strong influencing, negotiation and mediation skills.
• Ability to motivate and drive focus for internal/external people not under direct reporting.
• Fluent English, both written and spoken.

Desirable skills:

• Wrike or similar project management tools.
• Microsoft Office tools.
• Experience working with Android.

What makes you, you...

As the Solutions Implementation Manager you are or have:

• A high degree of natural ability to be organised and organise others.
• Customer centricity – empathy.
• Strong ability to multitask and thrive in a timeline-driven environment.
• Curious - inquisitive and proactive mindset.
• Capability to look at the big picture and quickly identify levers and challenges.
• Tenacious with a problem-solving approach.
• Able to thrive in a dynamic, constantly evolving, small team environment
• Prepared to invest whatever effort is required to get the job done.
• Good creative intelligence.
• Rigorous and autonomous.

Qualifications

• Undergraduate degree or equivalent level of skill, experience and knowledge in Computer Science and Information & Technology

Additional Information

Please note:

We are currently building a talent pipeline for an exciting opportunity that will be available towards the end of 2024 or the beginning of 2025. If you’re interested in joining our team in the near future, we encourage you to apply now.

Please note that this role is for a future position, and we will begin reviewing applications at the end of September 2024. We will keep you informed throughout the process and update you on next steps as the timeline for the role becomes clearer.

#LI-Remote

Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.