Company Description
Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Job Description
DescriptionThe Technical Solutions Consultant will play a key role in supporting the sales teams by gathering customer requirements, crafting tailored solution architectures, and liaising with development teams to ensure successful delivery.The ideal candidate will have a background in application development and/or telephony (typically within the contact center industry). Exceptional customer-facing and consulting skills, coupled with a good understanding of application architecture and/or call flow structures, are essential for this role.ResponsibilitiesCustomer Engagement:
Collaborate with sales teams to engage with potential and existing customers to understand their business needs and technical requirements.
Conduct comprehensive needs analysis to gather detailed customer requirements.
Solution Architecture:
Design and develop target solution architectures that meet customer requirements and align with the company's mobility service platform capabilities.
Ensure the proposed solutions are scalable, reliable, and adhere to best practices in application architecture.
Technical Coordination:
Work closely with development teams to translate customer requirements into technical specifications and actionable development plans.
Coordinate and oversee the development process to ensure timely and quality delivery of solutions.
Consulting and Advisory:
Provide expert consulting services to customers on the implementation and optimization of telephony and application development solutions.
Offer strategic advice on improving call flow structures and application performance.
Evaluate and recommend new tools or platforms that can improve the efficiency and quality of solutions.
Customer Support:
Assist in troubleshooting and resolving technical issues that may arise during and after solution implementation.
Provide training and support to customers to ensure smooth adoption and usage of the deployed solutions.
Documentation and Reporting:
Create and maintain comprehensive documentation for solution designs, customer requirements, and technical specifications.
Prepare regular reports on project status, customer feedback, and areas for improvement.
Develop a solution design to meet the technical and business requirements.
Manage scope, Change Management, and implementation as per the schedule and budget.
Collaborate with the international teams and customers throughout the application lifecycle.
Ensure solutions are scalable and aligned with the organization’s compliance standards.
Required skills and qualifications.· Bachelor’s degree in software engineering, Computer Science, or a related field.· 8-12 years’ experience in Application solution design· Proven experience in solution architecture and technical consulting roles.· Strong understanding of application architecture principles and/or call flow structures.· Excellent customer-facing and communication skills.· Ability to translate complex technical concepts into clear and actionable plans.· Proficiency in Java, Spring boot, Apache and Nginx· Excellent Problem Solving and Analytical skills.· Ability to communicate technical concepts effectively to both technical and non-technical stakeholders.Preferred skills and qualifications· Knowledge on contact center platform and application integration on the platform is an added advantage.· Experience with Cloud platforms is an added advantage.· Knowledge of DevOps and continuous integration/deployment (CI/CD) processes.
Qualifications
Bachelor’s degree in software engineering, Computer Science, or a related field.
Additional Information
•8-12 years’ experience in Application solution design•Strong understanding of application architecture principles and/or call flow structures.•
What We Do
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”
The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.
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