Sr Consultant, Professional Services Engineer

TransUnion's Job Applicant Privacy Notice
What We'll Bring:
As part of the Professional Services Team, you will be responsible for deploying and supporting the Trusted Caller Solutions in the cloud or on-premises client infrastructure. You will be assisting with successfully on-boarding multiple customers onto the TCS platform. The work is technically challenging and highly rewarding and will be crucial to the adoption of the TCS across the carriers and enterprises.
The ideal consultant would be working in a fast-paced environment collaborating with the core development and innovation teams in keeping abreast of platform features, changes, and infrastructure requirements. The consultant will also work very closely with clients and partners to understand specific use cases and identify solutions for deployment.
What You'll Bring:• Bachelor's (B.S) or Master's (M.S) degree in Computer Science or related field • Minimum 8+ years of professional services consulting experience. • Great communication skills, as this is a customer facing role. • Understanding of object-oriented design and object-oriented programming, a plus. • Should have proven experience in application integration and consumption of web services / RESTful services. Client-side development experience mandatory and server-side development, a plus. • Experience in deploying production grade, highly scalable solutions based on cloud-native micro-services architecture. • Experience in one or more modern programming languages such as Java, C++, Python, Go. • Experience with Spring framework including Spring boot, Spring batch, Spring Data • Proven experience with RDBMS and NoSQL DB (MongoDB/Cassandra preferred) clients. • Knowledge of Computer Science fundamentals in data structures (document form, JSON/YAML), problem solving, algorithm design and analysis. • Experience with VoIP protocols like SIP, ENUM will be a huge plus. • Familiarity and experience with CallerName (CNAM) protocols, ecosystem and STIR/SHAKEN will be a huge plus. • Good understanding of cryptography, encryption, and PKI Digital Certificate Management (X.509) using crypto libraries. • Good familiarity with open-source development. Any hands-on experience with integrating open-source components into projects would be an advantage. KEY RESPONSIBILITIES • Be a TCS application suite technical expert. • Coordinate with the Account Manager / Project Manager and identify solutions for customer deployments. • Assist with the on-boarding of new customers onto the TCS environments (Connectivity, customer profiles, test data set up etc.). • Work with the customers to understand their current/supported environments and compatibility requirements. • Work with customers to complete documentation of recommended architecture needed for deploying or optimizing Trusted Call Solutions. • Work with the customers to develop any custom scripting required to deploy environmental software support and deployment. • Work with customers to discuss, design, document, and deploy configurations for customer-owned network equipment. • Enable and support the inter carrier testing. • Work with customers to develop requirements, epics/user stories, and acceptance test plans for any custom software features. • Work with customers to design, document, and evaluate their high-level architecture and approach to deploying Neustar Trusted Call Solutions. Act as lead consultant and domain expert to include optimized configuration of client network, devices, call flows etc. to ensure that the solutions will provide the desired benefit. • Provide expert-level feedback to client's vendor security risk assessment. Coordinate internal inputs across multiple groups within Neustar to provide complete feedback. Coordinate execution and response to vulnerability scans as required. • Work with customers to design, document, and evaluate their low-level architecture and execution plan for deploying Neustar Trusted Call solutions, including system architecture, IP address assignments, firewall rules, etc. • Lead the deployment of TCS into the public/private cloud/client infrastructure and create the necessary MOPs for internal/external audience. • Deploy and test RESTful services in various environments using modern techniques of CI/CD. • Develop and write great deployment documentation as part of the overall Delivery Plan for both internal audience and clients. • Execute client use-cases (Portal and APIs) to guarantee advertised product functionality. • Collaborate effectively with cross-functional organizations including software developers, innovation teams, architects, project managers, product managers and operations. • Follow Agile development methodology leveraging tools like GIT (SCM), JIRA (User Stories). • Work with Product and Sales team members to respond RFI/RFP's. NICE TO HAVE • Call authentication protocols: STIR/SHAKEN protocols and protocol extensions • Digital signatures: signatures, verification, and PKI • Infrastructure: OpenStack (KVM Hypervisor, qcow2, HEAT Orchestration Template), AWS (AMI, CloudFormation), VMWare (OVA's, ESXi Hypervisor) • Container based deployments: Docker, Kubernetes • Orchestration: Ansible (Python based custom modules) • Automation: Cucumber (Ruby, Java) • Messaging: Streaming with Pub/Sub architecture (Kafka) • Monitoring/Alerting: Prometheus, Grafana, Splunk • Documentation as code techniques • Protocols: DNS (Domain Name Service), HTTP, SSL, OAUTH2 (3rd party/ Authentication/ Authorization) • 3rd Party Network Elements: Asterix (Opensource IP-PBX), Free Switch, Acme/Oracle SBC, Cisco Call Manager (CUCM) • UI Development techniques using Angular/React JS or similar frameworks
Impact You'll Make:
Experience with Big data stack and understanding of the technology.
TransUnion Job Title
Sr Consultant, Solutions Consulting