Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer’s self-service demands, enterprises are modernizing customer engagement and experience models. Ushur is fast becoming the platform of choice for Customer Experience Automation™, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences. With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises including some of the world’s most well known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement. Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channel experience to digitally transform customer journeys end-to-end.
The Role
- The Operations team at Ushur, which helps with the seamless integration & delivery of industry’s leading intelligent workflow automation platform, is seeking exceptional Senior Devops Engineers with strong knowledge & experience in designing and automating CI/CD and monitoring pipeline.
Responsibilities
- Install, manage & maintain the production & testing infrastructure of Ushur across geographical locations.
- Design and automate the CI/CD infrastructure and continually improve the deployment pipeline Ensure that the production delivery mechanism is performant, fault-tolerant & highly available
- Help continuously optimize time, effort & cost associated with deployment
- Design and develop tools for packaging, monitoring, diagnosing and fixing issues in live production systems
- Participate in Ushur’s on-call rotation and debug any deployment/customer issues by collaborating with engineering, QA and customer success teams
- Improve our operational capabilities by developing runbooks, alarms, and building tools and documentation that enable customers & Ushur-internal teams to self-diagnose problems
- Be passionate about latest approaches to developing Cloud Services and operations and intuitively know which ones fit best to achieve operation, automation & compliance
Qualifications
- 5-8 years of experience as Devops engineer in medium/large SaaS company
- Proficient in programming with at least one of Java/Python/Node.JS/GoLang
- Deep knowledge with IaC (Infrastructure as a code) usage (Terraform/CloudFormation/Ansible/ Chef) and experience deploying services such as: Lambda, EC2, MongoDB, VPC, API Gateway, Route 53, ELB/ALB
- Experience managing & automating build systems like Jenkins, Artifactory
- Expertise in creating from scratch and maintaining containerised deployment/orchestration environments like Docker & Kubernetes
- Experience with centralized logging, APM, Telemetry
- Excellent in troubleshooting issues related to Linux OS, DB, filesystem & networking
- Engineering degree in Computer Science or related field
Top Skills
What We Do
Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys.
Backed by leading investors including Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ solutions are currently in production at some of the leading insurance providers across the globe including Irish Life, Unum, Aetna, Cigna and Tower Insurance.
Learn more at: www.ushur.com
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