Sr Machine Learning Quality Engineer

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
1. Take ownership of end-to-end quality deliverables for ML/AI products
2. Act as the voice of quality, collaborating with Product and Development teams to define comprehensive test strategy while establishing and adhering to quality milestones, and execute according to plan
3. Build test strategies for AI powered applications like conversational interfaces, Agentic workflows and etc.
4. Evaluate the quality, accuracy, performance, and safety of AI-generated content produced by LLMs and identify weaknesses
5. Create and maintain test automation frameworks
6. Lead development of test datasets (synthetic, autogenerated, edge cases)
7. Collect, analyze, and report quality metrics from test execution and create defects based on results patterns
8. Contribute to refining evaluation criteria and methodologies for model assessment to improve AI evaluation frameworks
9. Support engineering organizations in troubleshooting or addressing issues with applications and dev/test environments
10. Stay up to date with latest developments in LLMs and AI ethics to improve evaluation techniques
Qualifications
1. 5+ years professional experience in software quality engineering with a focus on AI/Machine learning
2. Hands-on experience with testing machine learning, Generative AI systems and Conversational interfaces, including validation of model predictions and integration testing of end-to-end AI workflows
3. Working knowledge of synthetic data generation techniques and prompt engineering
4. Understanding of core AI principles, including Gen AI, agentic AI, algorithms, models, and ethical considerations
5. Experience working within different automated testing frameworks, including Java, JUnit, Selenium, TestNG and other open-source projects
6. Ability to build testing strategies for AI powered applications such as conversational interfaces like AI Search, Virtual Agent along with Agentic Workflows and etc.
6. Ability to diagnose issues, come up with a strategy for relief, permanent fix and RCA and implement it
7. Ability to implement best practices and coding standards on role specific requirements (e.g. programming languages and tools, network design, functional design, algorithms, patterns, design and development, etc.)
8. Fluency in programming language / scripting in Java and Python
9. Experience with different testing techniques (e.g. performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect
10. Expert working knowledge and ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks
11. Experience with the agile methodology for software development teams
12. Experience driving cross-team technical discussions with an understanding of SDLC concepts
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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