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Scope:
- The Senior Manager – Associate Success will play a pivotal role in aligning Associate Success (AS) strategies with business objectives while driving HR technology transformation across the organization.
- As part of the BYonder Care team, this role will be responsible for implementing digital initiatives leveraging Workday and ServiceNow to enhance associate experience, process and operational efficiency, and data-driven decision-making.
- The incumbent will partner with Global Associate Success Business Partners, and technology teams to deliver seamless, AI-enabled, and world-class associate experience.
What you’ll do:
Tools & Technology Transformation
- Act as the HR Technology SME for Workday and ServiceNow HRSD, ensuring optimal configuration, process alignment, testing, and adoption.
- Partner with IT, HR functions, and regional teams to implement enhancements, support testing and integrations
- Support AI-driven and self-service capabilities (HR Chatbot, Now Assist) to elevate associate support and responsiveness.
- Maintain governance, SOPs, and security compliance for HR systems and ensure readiness for audits.
- Provide expert guidance on the full associate lifecycle: onboarding, mobility, engagement, and offboarding through technology-enabled processes.
- Drive change-management efforts to promote adoption of new HR tools, digital capabilities, and standardized processes.
Business Partnership & Engagement
- Provide support to business unit leaders on AS initiatives, including talent management, workforce planning, employee engagement and end to end employee life cycle activities.
- Drive change initiatives within the organization, ensuring smooth transitions and minimal disruption to operations.
- Design HR programs & standard operating procedures to deliver a world-class associate experience and make Blue Yonder a great place to work for all.
Program & Operations Excellence
- Project-manage multiple HR initiatives and technology rollouts in alignment with the AS transformation roadmap.
- Partner with the Global Operations Hub to transition and stabilize processes from regional teams to global delivery.
- Build dashboards, track SLA metrics, and report on case-management and automation impact using SNOW & WD data.
- Continuously assess and improve service delivery, identifying opportunities for efficiency and simplification.
- Derive analytics & insights from data into workforce trends, performance, and engagement metrics.
What we are looking for:
- Master’s degree in human resources with 13 to 16yrs experience
- Experience of working in HR shared services, operations or HR technology roles team will be an advantage.
- Proven expertise in Workday and ServiceNow HRSD.
- Strong interpersonal, communication & presentation skills with the ability to build relationships across levels.
- Strong leadership skills, program management skills, a strategic mindset, and a passion for improving AS processes through innovative solutions.
- Ability to multitask and work in a dynamic, fast-paced environment with global stakeholders.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Blue Yonder Bengaluru, Karnataka, IND Office
Tower A, Mantri Commercio, Nr Sakra World Hospital, Outer Ring Road, Bengaluru, India, 560103
What you need to know about the Bengaluru Tech Scene
Dubbed the "Silicon Valley of India," Bengaluru has emerged as the nation's leading hub for information technology and a go-to destination for startups. Home to tech giants like ISRO, Infosys, Wipro and HAL, the city attracts and cultivates a rich pool of tech talent, supported by numerous educational and research institutions including the Indian Institute of Science, Bangalore Institute of Technology, and the International Institute of Information Technology.
