Sr. Sales Support Engineer

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The opportunity

Sales support team focusses on designing technical scope, applying products and technology, determining costs, preparing documentation along with techno-commercial proposal, technical discussions with customers and front-end teams. A Senior Professional (P3) applies advanced knowledge of job area typically obtained through advanced education and work experience. Responsibilities may include: Managing projects / processes, working independently with limited supervision. Coaching and reviewing the work of lower level professionals. Problems faced are difficult and sometimes complex.

How you’ll make an impact

• Supports the local Sales organization/customers in determining the most technically appropriate and cost-effective solutions to meet their power quality requirements.

• Provides technical support during the technical meeting, product presentations and negotiations

• Prepares & supports preparation of technical & commercial offers based on customers expectations in terms of power quality, Local Business Unit/feeder factory indications and Sales organization directives. Participates in the kick off meeting organized by the project team.

• Defines & estimates cost for the proposed solution and communicates to Sales organization.

• Provides information to the risk review process in accordance with organization policy and sometimes participates in the risk review assessment.

• Analyzes customer needs and competitor offers through general market information and information provided by the Sales organization.

• Performs lost proposal analysis, identifies potential cause, and recommends future actions in cooperation with Sales/Local Business Unit to obtain better future results. Work on improving current sales process and have a continuous learning mindset.

• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background

• 8-10 years experience in Power Quality / capacitors industry post university degree

• Previous experience in Capacitors/ Switchgears, technical solution sales will be preferred.

• To be successful in this role you must be a self-starter, a continuous learner, having good communication skills and hold a strong customer focus. Preferably, you have a proven track record of managing and facilitating change.

• Proficiency in both spoken & written English language is required.