Sr. Site Reliability Engineer

Get to Know Us:
It's fun to work in a company where people truly believe in what they're doing!
At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.
Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.
Work, Play and Grow at BlackLine!
Make Your Mark:

• Drive the performance and operational aspects of a suite of applications and services from a performance, responsiveness, capacity , and availability perspective.

• Responsible for the day-to-day facilitation of our DevOps & SRE practices and work as part of the team.

• Focus on delivering multi-release and potentially multi-year technical projects, including strategy and implementation. Additionally, through the course of that primary focus, demonstrate cross-product line business context and understanding.

• Exhibit a very high standard of technical judgment, innovation, and execution to tackle open-ended problems that require difficult prioritization and trade-offs, often defining what, how, and when with precision.

You'll Get To:

• • Develop new methods, processes, and tools which are useful to colleagues and others.
  • Demonstrate a deeper and more comprehensive understanding of cloud technologies and services. Approach problems with a logical and systematic mindset.
  • Clearly communicate technical information and project updates to non-technical team members and management. Maintain up-to-date documentation for configurations, procedures, and troubleshooting guides.
  • Effectively manage time and prioritize tasks to meet project deadlines and SLAs. Balance reactive tasks (incident response) with proactive initiatives (optimization).
  • Engage effectively with peers to deliver projects and visions without being the primary contributor of technical execution.
  • Take responsibility for assigned tasks, services, applications, and BlackLine as a whole. Deliver more than the bare minimum requirements. Consider the needs and goals of internal or external customers and use this experience to inform on delivery.
  • Engage in strategic planning and provide input.
  • Maintain documentation and operational knowledge base.

What You'll Bring:

• Required
  • Hands-on problem-solving skills and root cause analysis, technical leadership, and mentoring qualities.
  • Strong written and oral communication skills.
  • Manage end-to-end availability and performance of mission-critical services and build automation to prevent problem recurrence.
  • Lead by example, care for your team, and establish credibility with the quality of the team's technical execution.
  • Participate in and manage on-call rotation for the SRE team.
  • Design, write, and deliver software to improve the availability, scalability, latency, and efficiency of BlackLine's services.
  • Cross-system and full-stack architecture experience and awareness.
  • Ability to communicate well with both business owners, executives, and technical staff, at the appropriate levels .
  • Experience with software development processes and methodologies.
  • Experience with cloud computing technologies, such as AWS, Azure, and Google Cloud Platform.
  • Experience with cloud-based development and deployment.
  • Experience with cloud-based monitoring and troubleshooting.
  • Learn/adapt to new technologies .
• Preferred skills and Qualifications
  • Relevant Bachelors Degree - B.Tech/B.E/M.Tech in computer science or related field.
  • 6yrs -9yrs overall experience in SRE.
  • Cloud Knowledge : Preferred - GCP.
  • OS Skills : Linux, Windows.
  • IaC : Terraform, Chef/Ansible.
  • Containerization : Kubernetes, Docker, Nomad.
  • CI/CD : Jenkins, GitHub Actions, Azure DevOps, Harness (preferred - Jenkins, GitHub Actions).
  • Scripting : Python, PowerShell, Shell.
  • Version Control : Git.
  • Cloud Certifications : Preferred certifications like HashiCorp Terraform Associate+, Kubernetes and Cloud Native Associate (KCNA), Associate+ Cloud Engineer (ACE), Cloud Engineer, Cloud Architect, Cloud Developer, Cloud DevOps Engineer, New Relic Certified Full Stack Observability Practitioner.
  • Programming Languages : Advanced skills in Python, Groovy, and other programming languages.
  • Development Experience : Preferably Go , Prior C#, ASP.NET, Ruby, or Java development experience, preferably in an agile SaaS environment.
  • Troubleshooting Skills : Skill in managing and prioritizing troubleshooting of enterprise services with complex interactions between applications, operating systems, network protocols, and client configurations.
  • Technical Depth : Capable of technical deep dives into code, networking, operating systems, and storage, yet verbally and cognitively agile enough to hold your own in a strategy discussion with the leadership team.

We're Even More Excited If You Have:

• Experience with various file formats such as JSON, Avro, and Parquet.
• Experience with event-driven architecture/systems and messaging platforms.
• Experience with Hive, open-source / data bricks delta lake or Iceberg or Hudi
• Experience with Google Cloud or a similar cloud provider.

Thrive at BlackLine Because You Are Joining:

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.