About the Role:
Grade Level (for internal use):
09
The Team:
Professional Services team for Enterprise Solutions is a global team of knowledgeable and enthusiastic consultants with wide range of skills and capabilities.
We manage, configure and consult with clients to deliver initial onboarding as well as extended use case configuration and change requests for Enterprise Solutions Products comprising; thinkFolio, iLEVEL, EDM, WSO and EDM Warehouse.
Our extensive project experience helps customers establish an effective target operating model and define suitable solution workflows to support it. This allows us to add value at every step of the organizational transformation. We look at the business processes the solution supports; considering areas of focus related to system performance or new business requirements; and doing health checks of the system configuration.
Every year, this this allows us to deliver hundreds of successful client engagements spanning multiple segments and industry verticals.
The Impact:
- High quality implementations to deliver high level of Customer satisfaction and the best commercial value for S&P Global
What’s in it for you:
- An opportunity to expand and deepen your knowledge of the EDM solution and its application.
- Exposure to a wide array of the world’s leading financial organisations
- Opportunity to learn about of the current and future directions of the wider S&P Global business and the wider industry and associated technologies.
Role & Responsibilities
- Implementation of Change Requests for the EDM and Thinkfolio software for clients that are in Production and ensuring they are being completed with high attention to quality.
- Join CAB meetings to engage with Service Delivery Managers on code releases and/or discussions around additional requirements gathering.
- Coordinate and interact with Cloud Engineers, DBAs, Technical Support, Client Management, and Regional Leads.
- Record billable and non-billable hours for client change requests within the PSA tracking system. This is an essential function and requires accurate submissions on a weekly basis.
- Level set client expectations, provide guidance on code changes when needed, and write up detailed scope changes.
- 3-4+ years client facing experience with strong written and communication skills.
- 3-4+ years exposure to relational database architecture, Microsoft SQL, and knowledge with writing SQL statements, and complex queries.
- Proficient in scheduling tools with the ability and willingness to learn and adapt to Tidal scheduler.
- Required to handle multitasking, issue resolution, escalations, and have intermediate level knowledge around Microsoft Windows and SQL (ETL systems / Relational Databases).
- Amazon Web Service exposure is desired and baseline understanding of functionality and terminology is desired.
- Exposure to SharePoint and Microsoft Office applications required.
- Exposure to S&P EDM and Thinkfolio software is highly desired.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.
What’s In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
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Health & Wellness: Health care coverage designed for the mind and body.
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Flexible Downtime: Generous time off helps keep you energized for your time on.
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Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
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Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
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Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
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Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Inclusive Hiring and Opportunity at S&P Global:
At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and equal opportunity, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
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20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT202.1 - Middle Professional Tier I (EEO Job Group)
