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Senior Staff DevOps Engineer - India As a Senior Staff Engineer in our Product Engineering organization, you will play a pivotal strategic leadership role, shaping and scaling our next-generation, multi-cloud platforms. We are looking for a deeply technical, hands-on leader who thrives in complex distributed systems, mentors senior engineers, and influences platform direction across global teams. You will lead by example—balancing long-term vision with short-term delivery—and partner with architects, SREs, and product leadership to build resilient, high-performance cloud infrastructure that enables our engineering teams to deliver software at scale. This is a high-impact role requiring strong ownership and systems thinking. You will be required to maintain working hours that overlap with U.S. Pacific time zones to support collaboration.
Key Responsibilities:- Serve as the technical leader for the Cloud Platform Engineering team in India, guiding design, implementation, and operational excellence.
- Architect, design, and drive execution of large-scale, distributed cloud platforms and core infrastructure services.
- Set and enforce engineering standards, best practices, and architectural patterns across the India team.
- Lead development of platform services, automation frameworks, and internal tooling to improve availability, scalability, security, latency, and efficiency.
- Mentor and coach engineers in India through code reviews, design reviews, and hands-on collaboration.
- Partner closely with global architects, SREs, product managers, and leadership to ensure alignment between platform vision and execution.
- Act as a key technical decision-maker, balancing short-term delivery needs with long-term platform sustainability.
- Drive production excellence, including observability, incident response, root cause analysis, and long-term remediation.
- Lead initiatives to improve reliability metrics such as availability, MTTD, MTTR, and capacity planning.
- Own complex, cross-team technical problems and guide them to resolution.
- Clearly document and communicate technical designs, trade-offs, and recommendations to both technical and non-technical stakeholders.
- 13+ years of progressive experience in cloud platform engineering, software engineering, or DevOps, with a proven track record in a staff, principal, or similar technical leadership capacity.
- Deep architectural expertise in designing, building, and operating business-critical services at scale on public cloud platforms (AWS, GCP, Azure, or OpenStack).
- Demonstrated ownership of a comprehensive software delivery ecosystem, including architecting and governing CI systems (e.g., GitLab CI), source code management (GitLab), and build/runner infrastructure.
- Expertise in designing and managing "as-a-service" platforms, such as internal artifact/package management services (e.g., Artifactory/Nexus) and immutable OS image factories.
- Proven experience architecting and managing critical shared infrastructure with a security-first mindset, including Privileged Access Management (PAM), secrets management, and identity lifecycle solutions.
- Expert-level skills in infrastructure as code (Terraform), configuration management (Ansible), and proficiency in at least one programming language (Python, Go, Bash).
- Deep knowledge of containerization and orchestration at scale, including Kubernetes, Helm, and managed platforms (GKE/EKS/AKS).
- Hands-on experience supporting Windows-based build and deployment platforms as a primary production use case.
- Hands-on expertise in SRE principles and practices, including incident management, observability, defining SLOs, and driving reliability.
- Excellent communication skills with a proven ability to mentor senior engineers, influence technical direction, and collaborate effectively with senior leadership and partner across organizations to articulate complex architectural decisions.
- You will be required to maintain working hours that overlap with U.S. Pacific time zones to support collaboration.
- BS in Computer Science or equivalent experience.
- Advanced CI/CD & Deployment Strategies: Experience with modern, cloud-native CI/CD ecosystems beyond GitLab, including platforms like GitHub Actions, and advanced continuous delivery tools such as Spinnaker or Harness for managing complex deployment strategies (e.g., canary, blue-green).
- Cloud Financial Management (FinOps): Proven experience with cloud cost optimization and FinOps principles, with a track record of implementing strategies to manage and reduce cloud spend.
- Service Mesh & Advanced Networking: Hands-on experience with service mesh technologies (e.g., Istio, Linkerd) to manage, secure, and observe service-to-service communication within Kubernetes.
- Deeper Experience in Observability: Advanced expertise in architecting and scaling observability stacks using tools like Prometheus, Grafana, and Thanos, or commercial platforms such as Datadog. Familiarity with OpenTelemetry is a significant plus.
- Advanced Kubernetes Security: Experience with advanced Kubernetes security practices, including policy-as-code (OPA/Gatekeeper), runtime security (Falco), and service mesh security features.
- Certifications: Professional-level cloud certifications (e.g., AWS Certified DevOps Engineer, Google Professional Cloud Architect) or security certifications (e.g., CISSP) are a plus.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
