Sr. Support Engineer, Oracle BRM

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,500 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook and LinkedIn. (IR-RMNI)

We are actively seeking a Sr. Support Engineer, Oracle Communications and Billing and Revenue Management (BRM). This role is based in India, Hyderabad.

About Rimini Labs India.

Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Labs India kick starting operations in Hyderabad, in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Labs India started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc).

Rimini Labs India gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Labs India is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.

Rimini Labs India has nicely emerged as Global Capability Centre (GCC), and proudly says, “if you are best of the best, you belong to Rimini”. We are on a mission to contribute significantly to our “Rimini ONE” program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.

Position Summary

The role of the Sr. Support Engineer, Oracle Communication and Billing and Revenue Management (BRM) skills is to provide exceptional remote-based support for mission-critical Oracle Communications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of Oracle Communication and Oracle Billing Revenue Management for our global clients who use versions 7.5 and 12. The role requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments. 

Essential Duties & Responsibilities  

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of Oracle Communication functionality and technology.
• Work closely with customers daily to understand their needs, support business change and deliver a consistently high-quality customer experience.
• Provide remote-based Techno-functional support for Oracle Communication and Billing and Revenue Management (BRM), PDC and ECE.
• Support client customizations, sharing implementation and best practices advice.
• Able to Troubleshoot and debug code.
• Develop application break fixes for critical product defects.
• Create scripts to identify, analyse and correct data issues.
• Manage one or more key assigned accounts as a technical/functional advisor.
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours.
• Collaborate with team members in a virtual team environment to extend field experience to different client situations.
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.

Additional Duties & Responsibilities 

• Other job-related duties and responsibilities may be assigned from time to time

Location

• Hyderabad, India.

Education  

• Bachelor’s degree in computer science or related field or equivalent experience

Experience  

• 10+ years relevant Techno-Functional Oracle Communication experience required.
• 5+ years direct support of Oracle Billing and Revenue Management (BRM), PDC and ECE.
• Technical and Functional Expertise with solid understanding of underlying data flow and functionality in Oracle Communication and Billing and Revenue Management (BRM)
• Previous large scale Telecom (or related industry) billing experience.
• Solid technical understanding and experience for analysis and support (e.g., SQL, PL/SQL, C, Java)
• Excellent level of knowledge of BRM database structure
• Knowledge of Oracle maintenance/patching mechanics for Oracle Communication and BRM architecture
• Demonstrable history solving complex problems across multiple modules. 

Skills 

• Superb techno-functional trouble-shooting skills for Oracle Communication and Billing and Revenue Management (BRM) and tenacity in complex problem solving.
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients.
• Strong knowledge of key application functionality, tables and relationships
• Deep knowledge of Oracle BRM customization/extension methodologies
• Excellent development skills using Oracle toolset.
• Excellent interpersonal, presentation and communication skills – verbal & written.
• Attention to detail and the ability to learn quickly.
• Extreme focus on Client satisfaction
• English Language skills -both written & verbal are a must.
• Ability to work calmly and professionally in high pressure situations.

Desired Qualifications

• The best candidates will have extensive knowledge of Oracle Communication and Billing and Revenue Management (BRM) across releases (7.5 &12) including proficiency with product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology.
• A consulting background, while not mandatory, would be useful.

Why Rimini Street? 

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.