The Sr. Technical Writer collaborates with various teams to create user-focused documentation, develop educational resources, and enhance existing materials. Responsibilities include improving customer experience through effective technical content and troubleshooting publishing tools. The role requires excellent communication skills and a proactive approach to problem-solving.
Job description
- Collaborate with teams such as engineering, quality, product management, release management, and other experts to create documentation focused on user education.
- Develop a range of educational resources, from effective product documentation to engaging and interactive online training materials.
- Consistently enhance the content and design by using feedback from both internal and external users.
- Enhance our existing documentation to provide greater value to our users, enabling them to expand the usage of our products, and reduce their reliance on our technical support team.
- Enhance our existing technical documentation infrastructure to make it more efficient to manage and enable moderated content contribution from sources outside the technical writing team.
- Apply creative solutions to problems, generate and suggest fresh ideas, and take an active role in elevating the quality of our content.
- Identify new ways to improve the customer experience as it relates to their integration and operation of our products and services, with a focus on technical documentation and other associated resources.
Mandatory skills
- Creates top-notch, detailed, and precise documentation that is centered around the user.
- Has a combination of excellent communication abilities, a positive mindset, and an enthusiasm for mastering new tools and technologies.
- Is self-motivated and resourceful, capable of working independently with little assistance.
- Can resolve problems with publishing tools independently, without needing help from other team members.
- Has the ability to work efficiently and handle pressure effectively.
Desired Skills
- Utilize proficiency in technical communication methods to enhance processes such as Document Development, Maintenance, and Support.
- Working knowledge of Jira and Confluence, or similar platforms.
- Working knowledge at least two or three of the following:
- Documentation tools: Madcap Flare/Central, Microsoft Office, Confluence
- eLearning tools: Articulate, Camtasia
- Awareness of Digital Adoption Platforms, which are increasingly being used to enhance user assistance and onboarding experiences.
- Proficient in working with numbers and calculations.
- Experience as an effective technical writer, preferably in an agile development environment.
Requirements
- Bachelor’s degree in English, Computer Science, Technical Writing, or a related field of study.
- 8-10 years of technical writing experience in developing help documentation, release notes, and eLearning/training videos.
- Excellent verbal, written, presentation, and interpersonal communication skills.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
Top Skills
Articulate
Camtasia
Confluence
Digital Adoption Platforms
Documentation
JIRA
Madcap Flare
MS Office
Technical Writing
IQVIA Bengaluru, Karnataka, IND Office
Bengaluru, Karnataka , India, 560103
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