SRE Engineer

Say hello to possibilities.

It's not everyday that you consider starting a new career challenge.

We're RingCentral, a global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We're a $2 billion company that's growing at 30+% annually and we're expanding our Solutions Engineering Team to make sure we stay ahead of the competition.

We're currently looking for:

We are looking for an experienced SRE Engineer to join the RingCentral RingSense team. 

Responsibilities:

• Provide ongoing support for production environments, troubleshooting, manage and resolve incidents, perform RCA, facilitate blameless post-mortems

• Actively contribute to production stability improvements (processes improvements)

• Do care about monitoring, alerting and logging, capacity management

• Implement CI/CD related pipelines and automations

• Understand the architecture of our services and products

• Design automated software and product upgrades, change management, and release management solutions

• Interact with our internal customers - mostly, Developers/QA and OPS/SRE

• Work with other teams which are responsible for Infrastructure, Networking, Applications Engineering, Information Security

• Continuously improve and share knowledge of system, update documentation

• On-Call reliable Rotations and Schedules

Qualifications & Skills:

• Proven experience as an Operations Engineer or similar role of 1+ years.

• Linux knowledge.

• Problem-solving and troubleshooting skills.

• Understanding of the monitoring domain and SaaS approaches.

• Experience with cloud platforms.

• Knowledge of one or more of the configuration management tools.

• Familiarity with ITIL or other IT service management frameworks.

• Experience in implementing and operating monitoring systems in large-scale, heterogeneous, and fast-growing environments would be a plus.

• Ability to work in a diverse multicultural environment, communicating with globally distributed teams.

• Customer-centric mindset.

• Team player with self-start ability.

• Fluent in spoken and written English. 

• Knowledge of one of the programming languages (see Preferable technology stack).

• B.S in Computer Engineering, Computer Science, or related field with 3+ years of related experience

Preferred Skills:

• Solid knowledge and strong experience in production support activities

• Understanding of SRE principles and DevOPS practices

• Troubleshooting process understanding and experience

• Experience as a Linux System Administrator at least 2-3 years

• Key Skills for Kubernetes (K8s) DevOps: understanding of networking, security, storage is critical

• AWS cloud experience (IAM, VPC, R53, AZs, EC2/EKS, RDS, S3, CloudFront,CloudWatch)

• Understanding of Real-time Data Streaming (Kafka)

• Understanding the Basic Concepts of Elasticsearch (Node, Cluster, Index, Document, Shard, Replicas)

• RDBMS administration experience (PostgreSQL/AuroraDB preferably) or MySQL

• Experience working with GIT, Prometheus, Grafana, Terraform, Helm

• Knowledge of CI/CD tools and ability to implement deployment activities automation

• Familiar with application and service monitoring tools and techniques

• Effective communication skills (Active listening, Friendliness, Confidence, Sharing feedback, Respect)

• English - Intermediate (B1)

Personal:

• Team player

• Fast learner

• Documentation culture

Will be a strong plus

• System thinking approach

• Expertise automating system administration tasks with configuration management tools

• Real automation experience (Python, Bash, Golang)

• MS Azure/GCP cloud experience

• Flux + Kustomize/Flagger/Strimzi + Istio

• Experience with MongoDB

• Experience in ELK stack usage

• Web-service administration experience: Nginx

What we offer:

• Mediclaim Benefits
• Paid Holidays
• Casual/Sick Leave
• Privilege Leave
• CaRing Days
• Bereavement Leave
• Maternity Leave
• Paternity Leave
• Wellness Coaching
• Employee Referral Bonus
• Professional Development Allowances
• Night Shift Allowances

RingCentral's Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you're a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life.

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.