About Us:
LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers.
We love going to work and think you should too. We are customer obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This position is located in Pune. You'll be working in a major tech center of Pune, India. We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row!
This role will take a lead in the operational uptime and continued expansion of LogicMonitor's production of the TechOps infrastructure by serving as a technical architect and a facilitator of operational excellence. Responsibilities include design and implement new production deployments of SOA-based software across global physical and cloud data centers as well as provide guidance in organizing, securing and automating existing infrastructure and deployments. This position will work with developers and provide feedback to force operational performance improvements within the LM product platform and operations infrastructure.
Here's a closer look at this key role:
- Utilize Puppet and Ansible to automate configuration management tasks and ensure consistency across environments.
- Develop, test, and deploy configuration modules and playbooks to manage server configurations, software installations, and security policies.
- Automate routine tasks and workflows using scripting languages (Bash, Python, Ruby) to improve efficiency and reduce manual intervention.
- Identify and troubleshoot complex infrastructure issues.
- Strong proficiency in Terraform, Puppet, and Ansible.
- Define and maintain the overall Puppet architecture, including modules, roles, and profiles.
- Design and implement complex automation solutions using Puppet to manage infrastructure components like servers, networks, and databases.
- Manage the configuration of servers, networks, and other infrastructure components using Puppet.
- Mentor and guide junior team members in Puppet best practices and architecture.
- Implement strategies to reduce Puppet compilation times and improve agent performance.
- Solid understanding of Linux/Unix systems administration.
- Experience with Puppet Forge and module development.
- 8+ years working in senior data center operations positions
- Expert understanding of linux system administration and 6+ years of hands-on experience
- Expert understanding of Amazon Web Services
- Thorough understanding of various software application stacks
- Well versed in security principles, both system and network
- Extensive experience in various application scaling methodologies, including (but not limited to) load balancers
- Extensive experience with configuration management tools such as chef, puppet or ansible
- Extensive experience with java applications.
- Extensive experience with CI and build systems
- Significant experience with virtualization and container technologies (Docker, Kubernetes, etc.)
- Signification experience with relational databases (MySQL) and NoSQL databases (eg MongoDB) in both administration and querying
- Significant experience programming and scripting (java/ruby/python/shell/go).
- Significant experience with source code management tools (git).
- High level understanding of networking technologies (routing, switching, firewalls, iptables, etc)
- Experience with bamboo, or other continuous integration build environments.
- Experience with package management systems (RPM, ruby gems, etc)
- Experience with Log management tools like SumoLogic, Kibana and monitoring tools like Graphana
- An strong understanding of SOA and High Availability systems
- Experience successfully training and mentoring technical personnel
- Excellent written and verbal communications skills with a track record of improving documentation and processes.
Click here to read our International Applicant Privacy Notice.
LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
