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Role Summary: The Staff NOC Analyst serves as the first line of defense for enterprise infrastructure, ensuring the stability of networks, systems, and cloud platforms. This role focuses on real-time execution—monitoring, triage, and rapid incident resolution. The ideal candidate has strong technical troubleshooting skills and the ability to execute defined runbooks in a 24/7 operational environment.
Key Responsibilities
Monitoring & Incident Response (Core Operations)
- Real-Time Monitoring: Utilize tools (e.g., New Relic, Datadog, Prometheus/Grafana, or similar) to monitor network infrastructure, cloud platforms, and applications for performance, availability, and security alerts
- Triage & Resolution: Act as the first-line response to outages or degradations; perform initial troubleshooting and restore service whenever possible
- Alert Validation: Perform alert triage and validation to assess impact, ensuring noise reduction by filtering false positives
- Security Awareness: Detect operational symptoms of security incidents (e.g., unusual traffic) and escalate to the SOC according to established security protocols
Routine Operations & Maintenance
- Runbook Execution: Execute step-by-step runbooks and Standard Operating Procedures (SOPs) to handle common incidents and routine tasks consistently
- Backup & Job Management: Monitor scheduled backups and batch processes, identifying stalled jobs and taking immediate corrective action
- Maintenance Support: Monitor system stability during maintenance windows and validate post-change system health to ensure no adverse impacts
- Routine Health Checks: Perform routine checks on servers, routers, and switches to ensure redundancy systems (failover, load balancers) are fully operational
Communication & Documentation
- Ticket Management: Accurately document incident details, categorization, and resolution steps in the ticketing system
- Escalation: Identify complex problems that exceed Level 1 scope and escalate to senior engineers or specific teams (e.g., CloudOps/SRE) following defined processes
- Reporting: Assist in generating daily/weekly operational reports regarding network health and performance trends
Qualifications & Experience
- Education: Bachelor’s degree in IT, Computer Science, or a related field
- Experience: 5+ years of experience in IT or Network Operations
- Technical Skills:
- Strong understanding of network protocols (TCP/IP, DNS, DHCP)
- Hands-on experience with monitoring tools (New Relic, Datadog, Prometheus/Grafana, or similar)
- Basic knowledge of firewalls, VPNs, and security principles
- Soft Skills: Strong analytical capabilities, troubleshooting skills, and the ability to work effectively in a high-pressure 24/7 shift environment
- Certifications: CCNA, Network+, or equivalent is highly preferred
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SonicWall is an equal opportunity employer.
We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries.
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