Company Introduction
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Role Overview
We are looking for an experienced Staff QA Engineer to lead multi-domain testing efforts across our Eats business. You will define test strategies, drive automation, and ensure end-to-end quality across integrated systems. This role requires strong ownership, hands-on technical skills, and the ability to collaborate with distributed teams. You will play a key part in improving automation, strengthening CI/CD quality gates, and ensuring platform readiness for global markets.
What You Will Do
Test Strategy & Execution
- Own and design test plans covering front-end, back-end, mobile, API, workflow integration, and E2E scenarios.
- Lead multi-domain testing, including restaurant onboarding, promotions, and inventory on customer and merchant side.
- Perform advanced E2E validation simulating real customer journeys.
Test Automation & CI/CD
- Develop, maintain, and scale automation frameworks (Selenium, Appium, TestNG, Pytest, or similar).
- Integrate automated suites into CI/CD pipelines (Jenkins, GitLab CI, CircleCI) to support high-velocity releases.
- Improve automation coverage and reduce manual regression cycles.
Cross-functional Collaboration
- Work closely with engineering, product, and design teams to refine requirements and identify risks early.
- Provide technical guidance to junior QA engineers and influence quality best practices.
Quality Governance
- Identify defects, root causes, and quality gaps; collaborate with engineers for timely fixes.
- Analyze logs, metrics, and dashboards to support troubleshooting and quality improvements.
Preferred Globalization Exposure
- Experience with globalization (G11N) readiness checks for multi-country rollouts.
- Conduct internationalization (I18N) testing of formats, rules, local compliance, and multi-region logic.
- Perform localization (L10N) testing for language accuracy, content validation, and cultural relevance.
Basic Qualifications
- Bachelor’s degree in Engineering, Computer Science, or related field.
- QA working experience of 7+ years with strong exposure to e-commerce, food delivery, or large-scale transactional systems.
- Solid hands-on experience with test automation frameworks and scripting (Java / Python preferred).
- Strong knowledge of Agile testing practices, API validation, data validation, and multi-domain workflows.
- Experience integrating automated tests into CI/CD pipelines.
- Strong analytical and communication skills, with the ability to work across global teams.
- Experience working with AI-based testing tools or agents is a plus.
Preferred Qualifications
- ISTQB or similar QA certification.
- Familiarity with microservices, Docker/Kubernetes, or cloud platforms (AWS/GCP/Azure).
- Experience with payment domain testing or other complex domain integrations.
Type of work model
- Hybrid
Our Hybrid work model: Coupang hybrid work model is designed to enable a culture of collaboration that acts a catalyst to enrich the experience of employees. Employees are required to work at least 3 days in the office per week, with the flexibility to work from home 2 days a week, depending on the role requirement. Some businesses may require more time in office due to nature of work.
Details to consider
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. https://privacy.coupang.com/en/land/jobs/
