As a Product Specialist (Cloud Support SME) at Acceldata, you'll tackle customer challenges across Cloud ecosystems like AWS, Azure, and GCP. You'll be responsible for resolving complex issues, ensuring optimal data management, and collaborating with customers to provide tailored solutions that enhance business outcomes.
At Acceldata, we are revolutionizing data observability in how enterprises manage and observe data by offering comprehensive solutions tailored to each organization's unique needs. Our platform integrates various technologies, enabling seamless data observability for modern enterprises.
As a Product Specialist (Cloud Support SME) at Acceldata, You will take on a pivotal role with higher accountability in swiftly resolving complex customer challenges in two or more common Cloud ecosystems (AWS, Azure, GCP) with expertise in at least one. You will focus on delivering faster resolutions and ensuring seamless operations resolution, enabling customers to monitor, predict, and optimize their data systems for impactful business outcomes.
If you’re passionate about working in fast-paced, dynamic environments and want to be part of the cutting edge of data solutions, this role is for you.
What makes you the right fit for this position?
- Experience: 10+ years of related experience in customer-facing support, post-sales, technical architecture, or consulting roles, with a focus on Cloud ecosystems (AWS, Azure, GCP) with expertise in at least one and Data Lakes.
- Cloud & Data Management: Proficient in cloud platforms such as AWS, GCP, and Azure, as well as Kubernetes, Docker, Additionally, expertise in Linux distributions such as RHEL, Ubuntu, and SUSE, ensuring comprehensive Cloud & Data Management capabilities.
- Collaboration: Willingness to work with customers to understand their use cases, identify pain points, and deliver tailored solutions within the agreed service levels.
- Soft Skills: Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts clearly.
- Technical Aptitude: You’ll interact directly with our customers to provide operations expertise by leveraging deep knowledge and best practices in Data Quality, Cost Optimization, and Data Reliability in relation to our broader Acceldata Platform.
- Empathy & Calm Under Pressure: Ability to handle situations calmly, bring a structured approach to problem-solving, and demonstrate tenacity, combined with a deep technical understanding and empathy for the customer’s situation.
What is it like to work at Acceldata ADOC team as Staff Product Support Engineer?
- You’ll work with some of the most innovative minds in data observability, collaborating across internal teams to solve complex technical problems and continually improve our support processes. This role provides invaluable experience in managing distributed, scalable environments and real-world customer issues. You’ll be given the freedom and responsibility to ensure seamless support operations for Gold and Enterprise customers, gaining deep insights into various industries and use cases.
- As a trusted partner, you’ll manage support cases, troubleshoot intricate technical issues, and provide proactive solutions that empower organizations to maximize their data infrastructure. Your contributions will have a lasting impact on our customers' success and Acceldata's evolution of data observability.
Top Skills
AWS
Azure
GCP
Similar Jobs
Financial Services
The Risk Modeling - Machine Learning Associate will develop and implement machine learning and statistical models for credit risk management. Responsibilities include data analysis, model evaluation, and collaboration with cross-functional teams. The role requires strong analytical skills and advanced knowledge of modeling techniques, while employing large data sets to enhance risk management strategies.
Top Skills:
PythonRSAS
Cloud • Fintech • Information Technology • Machine Learning • Software • App development • Generative AI
The Senior Database Administrator is responsible for the performance, delivery, stability, scalability, and security of MySQL databases. This role involves managing databases across various environments, troubleshooting issues, ensuring high performance, and collaborating with development teams for optimizations and improvements.
Top Skills:
LinuxMySQL
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
The Senior Full Stack Software Engineer will guide the technical direction for product features, ensure code quality, mentor teammates, and collaborate with cross-functional teams to enhance product strategy, focusing on delivering secure and reliable solutions.
Top Skills:
JavaJavaScript
What you need to know about the Bengaluru Tech Scene
Dubbed the "Silicon Valley of India," Bengaluru has emerged as the nation's leading hub for information technology and a go-to destination for startups. Home to tech giants like ISRO, Infosys, Wipro and HAL, the city attracts and cultivates a rich pool of tech talent, supported by numerous educational and research institutions including the Indian Institute of Science, Bangalore Institute of Technology, and the International Institute of Information Technology.
