Job Description
The Zendesk Online Business team is looking for a Staff Software Engineer to join them on their journey to make the Zendesk purchasing experience, one of the business' most crucial and fundamental aspects, more consistent and intuitive.
As a Staff Software Engineer, you will tackle complicated problems and confidently navigate tasks independently as well as through collaboration with our team. You will own and maintain the frameworks and tools that our team uses every day. Create, guide, and implement architectural and performance improvements, modernize the stack by employing new technologies, and develop standards & procedures.
Note**: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.
What you will get to do:
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Lead software engineering initiatives from the technical perspective to ensure product/business goals are met without compromising on the software architecture
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Mentor the team in its architecture and technical decisions; lead with experience and compassion, guide using modern performant solutions. Perform code reviews, code pairing, be a sounding board, and develop other engineers to improve their engineering skillset
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Plan, decompose, and develop scalable solutions to complex projects in collaboration with various stakeholders: Product Management, Design, Engineering leadership, and your team
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Keep track and adapt to rapidly changing requirements in a fast-paced, results driven team
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Ensure the team always delivers on their commitments. It is your responsibility to debug code, lend a hand, and be a voice of guidance to unblock others on the team.
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Document, evangelize, and communicate best practices in all our frameworks and tools. We ship code frequently and fast, but stability and reliability must never be compromised
What you bring to the role:
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6+ years of relevant industry experience with frontend software development
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Expertise in technical areas including but not limited to Session Management, Object relational mapping, Caching, JavaScript, CSS, HTML, CSS-in-JS, JSON, and REST APIs
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Experience with JavaScript build infrastructure/tooling (Webpack, Node.js)
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Advanced experience developing with React, or similar JavaScript MVC/MVP framework
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Experience with CI/CD and delivery systems (Github Actions, Travis, Jenkins)
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Expertise using Datadog or other log aggregation tools
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A team-first collaborative attitude that thrives in a fast-moving agile development environment
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Excellent written and verbal communication skills
Bonus Skills:
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Experience with Adobe AEM (implemented in a Headless way)
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Experience with Java
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Experience with AWS deployment tools
About Zendesk’s Product Development Center of Excellence in Pune
Zendesk is in the exciting early stages of establishing a Product Development Center of Excellence in Pune. This center is being developed through a BOT (Build-Operate-Transfer) model, allowing us to gradually build and scale our operations with a current mix of BOT workers and full-time employees (FTEs). Our vision is to create a vibrant, innovative hub where all team members will eventually transition into FTE roles.
As an early hire, you will have a unique opportunity to be a pivotal part of this journey. You’ll play a key role in shaping the culture, processes, and success of our Pune site, contributing directly to the growth and maturity of our Product Development Center of Excellence. Your expertise and insights will help lay the foundation for a world-class development center, influencing the way we build and deliver products at Zendesk.
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Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
