Staff Technical Product Manager, ServiceNow

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Team: Enterprise Technology Group (ETG)
ETG is an IT research and development organisation that drives innovation through experimentation on the Now Platform and exploration of new technologies.
Role Overview
We are looking for a Product Manager who will play a pivotal role in bringing tools, technology, and processes to improve QA productivity. Our goal is to accelerate developer productivity using the latest technology.
Key Responsibilities
Product Strategy and Vision

• Define the product vision and roadmap for testing tools, aligning with overall software development strategy
• Interact with business stakeholders and product teams; analyse market trends to define quarterly execution roadmap
• Collaborate with testing engineers and developers to define acceptance criteria and user stories
• Present vision to executives and secure sponsorship by demonstrating ROI
• Drive day-to-day development decisions as the "voice of the customer"
• Advocate for continuous improvement of testing tools and processes
• Drive product adoption and track metrics; present performance in monthly reviews
• Gather stakeholder feedback for future enhancements

Product Planning and Release Management

• Define product roadmap and key success metrics
• Gather, prioritise, and define requirements for each release
• Collect monthly product usage statistics and communicate to stakeholders
• Create feature plans including acceptance criteria and use cases
• Collaborate with engineering on release management, addressing risks and dependencies

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years of relevant experience in working as a Product Manager and Process Owners to create Product roadmap, define MVP, define key-value metrics to measure success
• Experience creating and using User Journey mapping, stakeholder mapping, Storyboarding techniques
• Strong ServiceNow platform experience
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
• Drive solution development through big-picture solution development
• Ability to serve as a team lead and coach employees at lower levels

FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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