Staff Technical Writer - Bangalore,India

Lots of tech companies disrupt. But, many fail when they try to scale. We're different. CockroachDB makes it easier for companies to build and scale apps. This is how and why we're helping some of the most innovative companies on the planet. We tackle problems head-on and focus on solutions that create lasting impact. 

Because when our customers win, we all win. 
The Role

We're seeking a highly experienced Technical Writer to join our world-class Documentation team. As a member of this team, you’ll create outstanding content that helps our customers succeed. You will develop and maintain documentation spanning the product areas of Security, Deployment, and Operations. You’ll plan and drive special projects, pair with other writers, and collaborate on projects with engineering teams, support,  and product management. Your wide-ranging experience and technical proficiency will enable you to collaborate with other highly talented colleagues to deliver comprehensive reference documentation, and instructive tutorials and how-to guides. At the same time, we’ll value your insightful feedback as we seek to continuously improve our product and processes. You will:

• Develop technical expertise in CockroachDB, expand your skills in related technologies, and learn the perspectives of our users as they learn to configure and use CockroachDB and troubleshoot and solve problems..
• Document feature overviews and provide guidance for enterprise architects, operators, and admins as they evaluate CockroachDB.
• Explain CockroachDB security concepts, features, and best-practice guidance.
• Guide operators and admins to make the best use of CockroachDB’s features to maintain and administer clusters in self-hosted environments and CockroachDB Cloud.
• Enable users to efficiently integrate CockroachDB with their organization’s existing infrastructure, security policies, and operations practices.
• Write best-in-class documentation that meets our users’ needs, including: explanations, tutorials, references, and how-tos. Provide clear explanations of complex topics and features in collaboration with engineers and product managers.
• Help define and evolve the team’s processes, tooling, and style conventions.
• Collaborate with other teams such as Engineering, Product, Training, Support, and Customer Success to keep our documentation up-to-date, effective, and user-centric.

The Expectations

In your first 30 days, you’ll follow a custom onboarding plan authored by your manager, which includes Cockroach University course material, review of internal documentation, information sessions about our product and company, hands-on time with the product, and discussions with your manager and colleagues. We believe that it's important to take this first month to become familiar with our technology and our company, so you will use CockroachDB throughout this period and beyond.

During this initial onboarding, you will develop enough expertise to begin your first documentation project. You will also start to review and edit documentation written by other technical writers on the team.

Within about three months, you'll be fully integrated into the team, and work with one or two product managers and engineering teams to learn their product area and strategic focus. You will also begin contributing to efforts related to documentation conventions, processes, and tools to help increase the efficiency and effectiveness of the team.

You Have

• 5-8 recent years of experience producing documentation for technical audiences.
• Experience using most of the following: Unix/Linux systems, public cloud services, containers and orchestration, database-specific technologies, SaaS tools for developers, Git, and docs-as-code workflows.
• Experience with tools, concepts, and best practices related to networking, security, DevOps, and infrastructure as code.
• Software development or system administration experience.
• Extensive experience related to the listed job responsibilities of authoring and collaborating on documentation

The Team

BabuSrithar - Site Lead, India
BabuSrithar is the Site Leader for India. He is responsible for our growth strategy and cultural champion in the region. He is passionate about building high-quality software products and lean teams by leveraging everyone's potential. He enjoys working with people and learning along the way. Before joining Cockroach Labs, BabuSrithar held senior leadership positions at companies like Nutanix, Clumio and recently he was VP of engineering at Apty where he led the engineering globally. When not at work, he enjoys his time with his 3 year old and family.

Mike Lewis - Manager, Documentation at Cockroach Labs
This role reports to Mike Lewis. Mike has been working on docs for nearly two decades, with past roles in DevOps and documentation across SaaS, media, and finance. He enjoys the challenge of helping the team at CRL iterate on our already impressive docs and processes, working with an incredibly talented and kind team, and getting to know such an innovative product and its impact on customers. Outside work, Mike enjoys spending time with his wife and kids, collecting music, and listening to public radio.

• Org Structure: Cockroach Labs has a centralized Docs Team in the Education Department, which is part of the Product Division.
• Collaboration: Docs team members are embedded with product engineering teams and work closely with product managers and engineering leads to plan and execute docs for their product areas. The Docs Team meets weekly to discuss matters of shared interest. Writers also rotate membership on sub-teams focused on style and release notes. Engineers and product managers provide subject-matter expertise and technical and reviews. Writers provide peer review for each other.
• Growth: Team management maintains an internal Competencies table to provide a shared basis for team member leveling and to enable managers to focus on growth opportunities with each writer.
• Culture: Cockroach Labs continually works to foster an environment of respect among team members, with open communication, high achievement, and work-life balance. Within the company, the Docs team is valued for the support our content and expertise provides to the business.

Cockroach Labs is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at [email protected].

Cockroach Labs has a hybrid work model, with Roachers that are local to one of our offices coming in on Mondays, Tuesdays, and Thursdays and working flexibly the rest of the week. While we’ve learned valuable lessons working remotely, nothing can replace the connection, creativity, and fun that occurs when Roachers get together and we are committed to fostering a workplace that encourages collaboration and allows us all to do our best work.

Benefits

• Stock Options
• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Professional Development Funds
• Flexible Time Off
• Paid Holidays
• Paid Sick Days
• Paid Parental Leave
• 401(k) Plan
• Mental Wellbeing Benefits
• And more!