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Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
As a Hitachi SAN and Disk Storage Administrator, you are responsible for L4 level Storage Management services and product support for various Storage boxes like AMS, USP, USPV, USPVM, VSP, VSPG1000, VSPG800, VSPG200, HDP and HCI supported storage solutions across various accounts.
If you thrive in a dynamic, collaborative workplace, Kyndryl provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can
Responsibilities
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Adopt the given technology to meet the drift of customer and business requirements.
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Root Cause Analysis preparation and meeting Service level agreement for submission.
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Develop, document and maintain procedures for system utilities such as backup/restore, performance tuning and configuration of environments as well as incremental backups as required.
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As a Subject matter expert provide direct technical support as needed in the planning, coordination, installation, and implementation and testing of releases, upgrades, or changes to Hitachi SAN products and Switches.
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Diagnose Storage products and related product issues and follow up with root cause analysis.
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Participate in Disaster Recovery, replications, planning, Changes, Upgrades, Implementation and tests as scheduled.
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Primary on call support for Storage and associated switch products.
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Support for technical consultation and inquiries from the other IT technical teams
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Support for new product installation and evaluation as needed.
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Problem determination and resolution within expected time frame.
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Assume personal responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems.
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Lead daily Operations meetings provided there are no P1 incidents running.
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Aid with identifying problem management trends.
Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Technical and Professional Experience
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Minimum 6 + years of experience in Hitachi products AMS, USP, USPV, USPVM, VSP, VSPG1000, VSPG800, VSPG200, HDP and HCI Products.
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Proven experience in storage Administration environment with work management, performance management and implementation.
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Expertise in Disaster recovery and Replications along with an ability of upgrading/installing and migrating storage products.
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Proficient to create and manage Parity Groups, Storage pools (HDT and HDP), Resource groups.
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Validated understanding to create and manage Shadow image, Thin image, True copy and HUR Replications on Hitachi models.
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Solid understanding of Provisioning and Replication technologies.
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Proven experience on the Hitachi storage functionality and architecture.
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Basic Knowledge on the following technologies: IBM SAN, EMC SAN, HP SAN and Netapp Storage products.
Preferred Technical and Professional Experience
• In depth knowledge of Amazon cloud hosting architecture with experience with AWS and Azure is a bonus
• Exceptional judgment and decision-making abilities
• Familiar with a variety of IT concepts, practices, and procedures
• Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models
• Logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Strong analytical and problem-solving skills with high attention to detail
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
