Organization: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.
Job Title: Operations Subject Matter Expert Senior Team Member
Location: Bengaluru
Business & Team: COO - Retail Operations - CreditCardDisputes/Processing
Impact & contribution:
As a Operations Subject Matter Expert, you will be a self-starter who is passionate about delivering world class customer service, building strong relationships with the stakeholders and you will possess the following attributes:
- A CAN do attitude, with the ability to work toward measures that deliver to customer experience and service quality
- Demonstrating the ability to grasp concepts in a fast changing environment
- Previous Disputes investigation experience or a sound service background
Roles & Responsibilities:
- Analyse disputed card transaction for both fraud and non-fraud transaction by investigating, exploring opportunities to identify recovery and mitigate losses and documenting and resolving claims.
- Engaging with both internal and external stakeholders to assist with investigation on root cause of losses
- Analysing transaction challenges which cause chargeback losses and troubleshooting to determine the issue and working with subject matter experts to identify and execute solution
- Work with clients to collect and document information that may be used to resolving outstanding disputes
- Ensuring that all disputes cases are handled in accordance with the regulatory Requirement
Essential Skills:
- High Level Understanding of Visa and MasterCard rules and Regulation related to debit and credit card transaction disputes
- End to End knowledge on the Disputes resolution process.
- Proven ability to effectively plan and coordinate incoming work and enquiries
- Minimum 6 Years’ and above experience on Disputes process
- Strong analytical and problem solving skills
- Excellent Communication and stakeholder management skills, support by collaboration mindset and Possess a service based mindset with strong customer focus.
- Proven analytical, and problem solving skills alongside deriving solutions for customers.
- Highly motivated, result driven, team and customer focused
- Detail Oriented - Exercise extreme attention to details; is thorough, accurate, organized, and productive and seeks to understand both cause and effect of a situation.
- Good Judgement - The exercise of Critical thinking, analysing and assessing and taking ownership of outcome.
Education Qualification:
Any Bachelor’s degree in BA, B.Com, BBM & BCA
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 23/09/2024
What We Do
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services.
We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances.
