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Fintech • Analytics
The Senior Analyst provides customer support for product-related inquiries and issues, managing the resolution process and ensuring timely updates. They log queries in the CRM system and contribute to team performance.
Top Skills:
Siebel
Fintech • Analytics
The Senior Analyst provides effective support to customers regarding products or services, resolving enquiries and managing the resolution process while ensuring a positive customer experience.
Top Skills:
Siebel
Information Technology • Software
The Strategic Sourcing Support Analyst assists in supplier analysis, data reporting, project management, and internal collaboration to optimize sourcing operations.
Top Skills:
AribaEsourcing Tools - CoupaExcelMicrosoft Office Suite
What your impact will be:
- Handle support calls or tickets.
- Installing and updating product line applications, integrated 3rd party applications, and operating system and/or database applications.
- Exercise sound professional judgment in investigating technical problems.
- Collects detailed information to categorize requests to establish a method of resolution.
- Documentation of all customer communication through tickets.
What we are looking for:
- 1+ year(s) of customer service experience in a technical environment or relevant experience
- Proven problem-solving abilities
- Proven verbal skills and exceptional written skills
- Experience in technical documentation
- Ability to multi-task effectively
- Work well autonomously
What you need to know about the Bengaluru Tech Scene
Dubbed the "Silicon Valley of India," Bengaluru has emerged as the nation's leading hub for information technology and a go-to destination for startups. Home to tech giants like ISRO, Infosys, Wipro and HAL, the city attracts and cultivates a rich pool of tech talent, supported by numerous educational and research institutions including the Indian Institute of Science, Bangalore Institute of Technology, and the International Institute of Information Technology.
