Similar Jobs at Cleo
Cloud • eCommerce • Information Technology • Professional Services • Software
The Support Engineer II will manage the CIC environment, troubleshoot customer EDI issues, perform bug-fixes, and facilitate trading partner onboarding.
Top Skills:
As2EdiFlat FilesFtpHTTPSftpSQLXML
Cloud • eCommerce • Information Technology • Professional Services • Software
The Senior Support Engineer will manage the CIC environment, respond to incidents, troubleshoot EDI issues, and ensure customer satisfaction through effective support and communication.
Top Skills:
Ansi X12As2EdiEdifactFtp/SHttp/SSftpSQLXML
Cloud • eCommerce • Information Technology • Professional Services • Software
The EDI Support Engineer will manage customer integrations, troubleshoot EDI issues, and provide support for Cleo B2B Cloud systems, ensuring customer satisfaction.
Top Skills:
Ansi X12As2EdiEdifactFlat FilesFtpHTTPSftpSQLXML
Mandatory Skills:
Desired Skills:
Preferred Skills:
Key Responsibilities:
- Good understanding of ANSI X12 and EDIFACT standards.
- Experience with EDI mapping (EDI to XML, EDI to flat file etc.)
- Experience with XML, flat files and spreadsheets.
- Experience with transfer protocols such AS2, FTP/s, SFTP and HTTP/s.
- Team player with good written and verbal communication skills.
- Analytical and problem-solving skills.
Desired Skills:
- Exposure to basic database concepts and SQL queries.
- Exposure to basic API concepts
Preferred Skills:
- Experience in Cleo products
- Experience in B2B/EDI Support role
Key Responsibilities:
- Manage the CIC environment within Cleo B2B Cloud systems.
- Respond to incidents and/or event-driven alerts and troubleshoot customer issues.
- Investigate data related EDI issues and inform the customers with the root cause.
- Bug-fixes for the EDI translation issues identified in production.
- Trading partner on-boarding and creation of SFTP/AS2 setups.
- Work effectively with other internal departments to ensure the highest level of support for customers.
- Timely escalation of critical issues.
- Exhibit a sense of ownership of customer systems and work on issues until completely resolved.
Cleo India Office
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