The Support Engineer II will manage EDI systems, respond to incidents, troubleshoot issues, and ensure customer satisfaction while collaborating with internal teams.
Mandatory Skills:
- Good understanding of ANSI X12 and EDIFACT standards.
- Experience with EDI mapping (EDI to XML, EDI to flat file etc.)
- Experience with XML, flat files and spreadsheets.
- Experience with transfer protocols such AS2, FTP/s, SFTP and HTTP/s.
- Team player with good written and verbal communication skills.
- Analytical and problem-solving skills.
Desired Skills:
- Exposure to basic database concepts and SQL queries.
- Exposure to basic API concepts
Preferred Skills:
- Experience in Cleo products
- Experience in B2B/EDI Support role
Key Responsibilities:
- Manage the CIC environment within Cleo B2B Cloud systems.
- Respond to incidents and/or event-driven alerts and troubleshoot customer issues.
- Investigate data related EDI issues and inform the customers with the root cause.
- Bug-fixes for the EDI translation issues identified in production.
- Trading partner on-boarding and creation of SFTP/AS2 setups.
- Work effectively with other internal departments to ensure the highest level of support for customers.
- Timely escalation of critical issues.
- Exhibit a sense of ownership of customer systems and work on issues until completely resolved.
Top Skills
Ansi X12
As2
Edi Mapping
Edifact
Flat Files
Ftp
HTTP
Sftp
Spreadsheets
SQL
XML
Cleo India Office
Similar Jobs at Cleo
Cloud • eCommerce • Information Technology • Professional Services • Software
The EDI Support Engineer manages Cleo B2B Cloud systems, responds to incidents, troubleshoots EDI issues, and collaborates with teams to resolve customer problems.
Top Skills:
APIsAs2EdiFlat FilesFtp/SHttp/SSftpSpreadsheetsSQLXML
Cloud • eCommerce • Information Technology • Professional Services • Software
Manage EDI support by troubleshooting issues, investigating data concerns, and ensuring effective solutions for customers in a cloud environment.
Top Skills:
As2EdiFlat FilesFtpHTTPSftpSQLXML
Cloud • eCommerce • Information Technology • Professional Services • Software
The EDI Senior Support Engineer will manage the CIC environment, respond to incidents, troubleshoot issues, and ensure high-level customer support.
Top Skills:
As2EdiFlat FilesFtpHTTPSftpSQLXML
What you need to know about the Bengaluru Tech Scene
Dubbed the "Silicon Valley of India," Bengaluru has emerged as the nation's leading hub for information technology and a go-to destination for startups. Home to tech giants like ISRO, Infosys, Wipro and HAL, the city attracts and cultivates a rich pool of tech talent, supported by numerous educational and research institutions including the Indian Institute of Science, Bangalore Institute of Technology, and the International Institute of Information Technology.
