Support Engineer - Tier 1

The mabl team is on a mission to build the easiest low-code test automation solution on the market. We’re enabling everyone from global enterprises to fast-growing startups to integrate application testing into their development pipelines and harness test data to improve product quality by making fast, powerful test automation possible for everyone, regardless of coding experience. 

We recently raised our $40M Series C round of funding, providing us long-term financial stability. While we are growing quickly, we also believe strongly in the value of culture (e.g. 94% of our employees rated mabl favorably in terms of work/life balance!).

To continue delivering on this mission, we’re looking for people to join our team of leaders, experts, innovators, and community builders. Our core values: drive, authenticity, support, and insight, are the foundation of our culture and a key part of what it means to be a mabler. We practice transparency, embrace collaboration, and lead with empathy while encouraging each other to bring our best selves to work.

What You'll Do

• Research, diagnose, troubleshoot and identify solutions to resolve customer issues by following standard procedures for triaging and escalating customer issues
• Take ownership of customer issues reported and seeing problems through to resolution
• Create and evolve support and customer success processes, tools, and technologies
• Work cross functionally with other teams at mabl to improve the customer experience

About You

• 3+ years of experience
• Knowledge of QA/Automation testing
• Understanding of mabl, databases, mobile, performance testing, and/or general test architecture is a plus
• Proficient in the use of HTML, CSS, JavaScript, and Chrome dev tools
• Knowledge of ticketing systems such as Salesforce and Jira
• Troubleshooting web-based applications (The art of asking the right questions to arrive at a solution)
• Customer-centric attitude, with strong communication skills and technical acumen
• Deep passion for representing customers needs in product planning and design processes
• Strong analytical skills, with a bias for using data to identify trends and opportunities
• Interest in learning good test automation practices and patterns

Working at mabl

-We embrace hybrid and remote work across the US and around the world! We have 100+ mablers spread across the world in 6 countries, 4 continents, and 18 states.

-We bring everyone together annually to foster lasting personal relationships and encourage mablers to visit our Boston office whenever possible.

- Our Diversity, Equity, and Inclusion committee has grown from a team of six to over 30 mablers, who drive budgeted initiatives across all facets of the company. This includes recruiting, onboarding, education, and celebrations.

- We're proud to have won 11 awards since 2021 recognizing our product, culture, and extreme focus on customer satisfaction. 

- We invest significantly in benefits and perks, including generous parental leave, rich health benefits, and employee wellness and collaboration perks. 

- We value our employees and show our appreciation through rewards and recognition programs, such as our mabl Kudos program and annual Founders Award!

About Us

mabl is the enterprise SaaS leader of intelligent, low-code test automation that empowers high-velocity software teams to embed automated end-to-end tests into the entire development lifecycle. mabl customers benefit from a unified platform for easily creating, executing, and maintaining reliable browser, API and mobile web tests that result in faster delivery of high-quality, business critical applications. That’s why customer-centric brands like Charles Schwab, jetBlue, Dollar Shave Club, Stack Overflow, and many others rely on mabl to create the digital experiences their customers demand. Learn more at https://www.mabl.com; follow @mablhq on Twitter and @mabl on LinkedIn.