System Analyst I

Department - Quality IT Systems GBS (DD&IT Staff)
Are you experienced in managing and delivering system and support services? Do you have a strong background in IT operations and compliance? We are looking for a skilled professional to join our Quality IT Systems GBS team at Novo Nordisk. If you are ready for a new challenge and want to make a difference in ensuring product quality and patient safety, read on and apply today for a life-changing career.
About the department
The Quality IT Systems GBS department is an integral part of the Digital Data & IT Staffs Team at Novo Nordisk. Our team of highly skilled IT professionals is responsible for managing the IT operations of all major Global Quality IT systems. We ensure robust IT support for the entire Quality Management System, spanning across the globe. Our key objective is to guarantee product quality and patient safety through reliable IT systems.
The position
As a System Analyst at Novo Nordisk, you will be responsible for:

• The position holder will be working as a technical subject matter expert for Flux/Therefore, True Copy Systems, and NNI facilities systems (UPS Trackpad, UPS ShipExec, PlanOn, VMS, Singlewire Informacast and EMS) with a focus on management of system, compliance, validation and documentation.
• Responsible for Compliance Maintenance, Incident, problem management & support, Change, release management & support. Including Test management & support - Testcase creation and execution on TIMS.
• Supporting System Manager on Audits & Inspections preparation. Collaboration with stakeholders and communication to LoB management, technical support teams on support status and issues.
• Responsible for analysis of System lifecycle and Workflows like provide technical guidance in drafting risk assessments, periodic reviews, deviations CAPA, change controls and to define solution strategies. Proactively identify risks and opportunities for improvement.
• Ensure that incident management key performance indicators, e.g. resolution time, in the service level agreements with line of business are fulfilled. Monitor the effectiveness of the incident and problem management process and make recommendations for improvements.

Qualifications
To excel in this role, we are looking for a candidate with the following qualifications:

• Bachelor of Engineering in the field of Information science.
• Strong Compliance understanding and documented GXP experience.
• Experience with cloud set up and network workflows, Change management, Configuration management, Release and Incident management.
• Ability to collaborate and communicate well with external par-ties, primarily with customers, vendors as required.
• Excellent communication skills written and orally in English.
• Self-driven with the ability to work in a global team
• Understands the complexity of the business and facilitates sharing knowledge and experiences and learn from each other.

Working at Novo Nordisk
Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best.
Contact
To submit your application, please upload your CV online (click on Apply and follow the instructions).
Deadline
27th Sep 2024
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing.