Module Leader

Job Description

• Role: System Analyst
• Location: Bangalore
• Schedule: 12-9 PM
• Working Model: Hybrid

Intro:
We are currently seeking a talented individual to join us in the role of System Analyst for NavOne/Business Central. In this crucial position, you will take charge of managing service desk tickets, addressing bugs, and resolving performance issues to ensure seamless operations.
Some of the things you'll be doing:

• Production support for NavOne/Business Central, including related service desk tickets, bugs and performance issues. Ensure all user queries are timely assessed, logged prioritised and resolved directly or escalated to Vendor through their support desk.
• Working on SQL queries, Stored procedures, Views etc and SQL Server Reporting services (SSRS) is beneficial
• Ensure that the applications used by the business partners are deployed correctly and continue to run optimally.
• A disciplined approach to implementation, support and documentation
• A hands-on approach and can-do mentality with ability to deliver to commitments
• Ensure compliance with departmental policies (i.e. release management, IT security standards, incident & problem management);

What technical skills, experience, and qualifications do you need?

• Bachelor's Degree in Computer Science/Engineering or Master's in Computer Applications (MCA)
• A minimum of 5-7 years of technical experience working with NavOne and/or Dynamics Business Central
• Over 5 years of experience in IT-application maintenance, Business Analysis and/or information analysis
• Proficient in the use of a range of Microsoft product ( Outlook, Word, Excel, Powerpoint) Some knowledge of Power BI.
• Knowledge of Trust Company Business, Funds service Business, Financial Accounting And Tax Reporting (Automatic Exchange of Information (AEOI))would be an advantage but it is not essential
• Advanced SQL Server and database programming knowledge
• Good understanding of business requirements gathering, business process analysis, Business Process Modelling, and business analysis.
• PowerBI and/or Power Automate knowledge is a plus
• Ability to collaborate effectively and work as part of team.
• Ability to work with minimum guidance.
• Excellent written, oral, and interpersonal skills.
• Ability to multi-task and thrive in an ambiguous environment.
• Strong attention to detail.

About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people.

• We have been voted a Top Workplace every year since 2006.

• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

• Employees are eligible for success sharing, bonus, or commission plans based on role and individual performance.

• CSC offers a competitive and comprehensive benefits package as part of your Total Rewards that includes annual leave, tuition reimbursement, employee referral bonuses, and more.