At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best-in-class development opportunities and the ability to work with global brand customers like Samsung, HP, Sony, and Visa.
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of and passionate about customer success. As part of the Vista Equity family, you’ll receive best-in-class development opportunities and the ability to work with customers like Samsung, HP, Sony, and Visa.
Khoros is now seeking a Talent Experience Partner to research and resolve employee requests for diverse human resources programs and will act as a functional system administrator of the Human Capital Management System (Rippling). This role will use problem-solving skills and a solution-focused mindset to find opportunities to solve problems, drive process efficiency, and elevate the employee experience.
Some Responsibilities Include:
- Provide initial support to requests and inquiries submitted to the HR organization, including employment verifications, onboarding, time and leave, policies and procedures, and other simple and complex requests that may require research and follow-up for resolution
- Maintains accurate and up-to-date human resource files, records, and documentation.
- Provides transactional and administrative support for HR processes such as onboarding, transfers, job separations, audits, and analysis of employee data, as needed
- Providing support for HR Business partners and Business Leaders including but not limited to the Reporting, Data correction, System Security, and Troubleshooting of the existing services in Workday.
- Monitoring and resolving Help Desk requests related to Rippling HRIS. analyze and resolve issues with clear communications in the agreed SLA timeframe
- Managing Data Quality - Ensure that data is up to date, drive the processes, and ensure audit reports are clean & accurate in the HCM system
- Responsible for creating, and maintaining User-based security role assignments, and custom security roles and providing support to any security-related issues in the HCM.
- Audit and maintain the HCM security structure to ensure technical standards, data privacy standards, and industry best practices are followed.
- Partner closely with the global HR team to support HR operations strategy at the company level
- Build cross-functional working relationships with partner functions, such as IT, Legal, and Payroll/Finance across regions to provide seamless operational support
- Includes research and administrative support across broad HR topic
- Recommends corrective actions in payroll, benefits, and other HR programs
- Administers new hires, changes, and separations in the organization
- Supports the setup and administration of employee records, data warehousing, and employee file management with a very high level of accuracy and discretion
Minimum Requirements:
- Around 3-5 Years of professional experience with exposure working in a Shared Services setup
- 3-5 years of experience as an end user of the Rippling HCM system would be preferable
- Demonstrated ability and integrity when working with confidential data
- Excellent communication (verbal and written), organization, and coordination skills
- Strong service orientation with demonstrated desire and willingness to serve the team and its customers
- Ability to take initiative; be proactive without waiting for direction; strong sense of personal accountability
About Khoros
The Khoros platform connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management so brands can listen, respond, and act on customer conversations- creating deep relationships and fostering brand loyalty and advocacy.
Khoros offers a great working environment and competitive compensation and benefits packages. We're looking for fast-thinking, innovative, passionate team players who enjoy brainstorming new ideas, working with the best and brightest in the social media software industry.
Our Core Values
Accountability - We embrace an ownership mentality
Customer-Centricity - We are obsessed with achieving customer value
Agility - We move with urgency and purpose
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