Team Lead – Data & Analytics (India) (F/M/D)

Working at Freudenberg: We will wow your world!

1. Team Leadership & Operations

• Build, lead, and mentor a resilient Data & Analytics team covering first and second level support.

• Ensure continuous availability and reliability of services in close alignment with global teams.

• Establish and maintain clear service documentation, including operational runbooks and escalation procedures.

• Define and monitor SLAs, KPIs, and workload distribution across the team.

• Coordinate with global service owners to ensure consistent service delivery quality.

2. Service Management & Quality

The India team will cover operational delivery across two core Service Clusters:

Cluster 1 – Data Management Services

• Data Engineering – building and maintaining data pipelines.

• Business Intelligence – Power BI platform, data models, and reports

• Master Data Management (MDM) – data governance and data quality operations

• Enterprise Data Provisioning (APIs and Interfaces)

• Data Platform Management – database and platform administration

Cluster 2 – AI & Business Process Automation Services

• Power Apps – low-code app development and maintenance

• Robotic Process Automation (RPA) – workflow automation

• Copilot Studio – conversational automation and AI agents.

• Machine Learning (ML) – model execution and monitoring

• AI Platform Management – ensuring stable and scalable AI environments

Responsibilities include:

• Managing incidents, requests, and enhancements according to ITIL best practices

• Continuously improving service reliability, knowledge base quality, and process efficiency

• Ensuring close collaboration and transparency with global leads and service leads

3. Requirements Engineering & Communication

• Function as a bridge between global business users and the Shared Service Centre delivery team.

• Support the team in understanding and translating business requirements into clear technical specifications.

• Establish best practices and training for requirements gathering and documentation.

• Ensure clarity and alignment in all handovers between global and India-based service teams.

4. Continuous Improvement & Project Readiness

• Identify opportunities for automation, standardization, and process optimization within Data & Analytics services.

• Prepare the team for scaling into project delivery, including smaller automation or data integration projects.

• Support knowledge transfer from global initiatives to steady state operations.

Education & Experience

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Data Science, or a related field

• 8+ years of experience in Data & Analytics, including at least 2–3 years in a team leadership role.

• Proven experience with IT service operations and service delivery management (ITIL framework preferred)

• Experience in Business Intelligence, Business Process Automation, or Data Management

• Strong background in requirements engineering, stakeholder management, and communication

Technical Skills

• Familiarity with Microsoft ecosystem (Fabric, Power Platform, Azure, Power BI)

• Understanding of APIs, data pipelines, and integration frameworks

• Basic knowledge of automation and AI-based tools desirable

• Proficiency in documentation and ticketing tools (Confluence, SharePoint, Matrix, etc.)

Soft Skills

• Excellent leadership and coaching abilities

• Structured and process-oriented mindset

• Strong analytical and problem-solving skills

• Excellent English communication (written & spoken)

• Intercultural sensitivity and ability to collaborate in a global matrix organization.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.