Tech Lead - Customer Onboarding

Globally, Amagi works with 800+ content brands, delivering 3800+ channels with deployments in 150+ countries, managing programmatic ad opportunities over 50 billion. Amagi has industry-leading deep technical integration with 150+ Free Ad-supported Streaming TV (FAST) services, making it one the largest tech providers and a first-party ad platform for the FAST industry segment.Amagi has a presence in New York, Los Angeles, London, Paris, Singapore, Seoul and Sydney, with innovation centers in Bangalore, Zagreb, and Lodz, and a global media monitoring center in New Delhi. Amagi is one of the highest valued mediatech companies in the world and its investors include Accel, Norwest Venture Partners, General Atlantic, Premji Invest, Avataar Ventures and Nadathur Holdings.

Today, Amagi is the fastest growing media and entertainment technology company on Earth. Founded in 2008, Amagi is a global leader in cloud-based products and solutions for broadcast and connected TV. Our cloud-based platforms support broadcast-quality, 24-hour linear channel production, channel distribution to Free Ad-Supported Streaming TV platforms, live orchestration for sports and news, OTT server-side ad insertion, and monetization analytics, as well as cost-effective disaster recovery.

Our identity and mission: Amagi, epitomizing the essence of freedom, embarks on an extraordinary mission to establish the world's foremost media technology business rooted in a foundation of goodness. Our commitment to autonomy is paralleled by our shared connection through a compelling purpose, with the Amagi way serving as our guiding light. In our pursuit, we strive to create a harmonious blend of individual freedom and collective purpose, shaping a unique and transformative journey that sets us apart in the realm of media technology.

Job Profile: Tech Lead - will act as the main technical interface point with assigned customers to ensure that channel go-live happens on time, with quality.

Key Responsibilities:

• Be a partner to Project Manager and provide technical leadership during customer/platform calls. 
• It's a joint responsibility of the tech lead and PM to teach customers and educate them about whats possible and what's not. 
• Understand how the customer will deliver assets, metadata, playlists and write requirement specifications for the customization team.
• Understand any other other automation/customization/reporting requirements and any other requirements from requirements, write requirement specs and cor-ordinate with internal Engineering/Customization
• Work with customers and internal teams on any change in requirements.
• Understand customer requirements and advise how to use Amagi’s products and services to fulfil those requirements. 
• Work closely with Implementation Engineers to deploy and configure Amagi’s and third party software solutions and esure the configurations and deployment are proper
• Build trusting relationships with customers and partners
• Adopt quality as mindset. Ensure everything being sent or delivered to the customer is tested and works as expected. Double check the technical work done by Product and Engineering team, Customization team, DevOps and/or implementation teams
• Obtain deep understanding of ALL Amagi products and services
• Guide, train and mentor Implementation Engineers
• Work with Engineering team to understand new features and deploy new customer requirements which are otherwise not supported by product

Skillset and Expertise Required:

• Expertise in Playout and Live orchestrations systems
• Expertise in asset and metadata ingest and transcoding
• Expertise in at least one scheduling systems
• Expertise in at least one playout system and graphics insertion system
• Experience in working with Transport Stream and various encoders
• Expertise in stream delivery over internet technologies - SRT,  Zixi, HLS, DASH
• Expertise in stream delivery over fiber, ASI and SDI
• Expertise in AWS media services - Medialive, Mediastore, MediaTailor etc
• Knowledge of how EPG works
• Good Communication Skills
• Advanced Knowledge of various video codecs and standards
• Advanced knowledge of how playout systems work
• Good Interpersonal Skills
• Good Communication Skills

Our ideal candidate has 7+ years of experience in the Media Technologies sector, with at least 2 of them in an external customer facing positions. 

We are growing fast and we believe that people need to be together to collaborate and accelerate that growth, so this position does not allow telecommuting. The candidate has to be willing to work from the Amagi Headquarters. As most of our customers are in the US and Europe, the candidate is expected to work in Night hours on a rotational basis.