L2 production support for Informatica ETL applications: monitor systems, troubleshoot and resolve tickets, coordinate with L1/L3/vendors, deploy changes, automate health checks and performance metrics, follow ITIL incident/problem/change processes, ensure SLA compliance, and support a 24x7 environment.
Join our Team
About this opportunity:
We have an exciting opportunity for an experienced Technical Authority Expert to join our world-class team at Ericsson, a dynamic production support team responsible for maintaining critical ETL applications, resolving production issues, and optimizing system performance. The role offers hands-on experience with Informatica, Linux, Shell/Python scripting, and ITIL-based support processes while working closely with L1, L3, and vendor teams.
What you will do:
Application L2 Production support Including but not limited to:
• Monitoring of the production system & ensuring its performance and stability• Action on issues reported by L1 monitoring teams. Coordination with L3/vendor team for restoration of any faults• Trouble Tickets resolution - Resolve day to day customer issues • Coordination with IT/network teams to resolve any operational or functional issues • Responsible for answering adhoc requests from various teams• Analyze the Logs and try resolving the issues, escalate issues well in advance and suggest alternative approaches• Analyse and Automate Healthchecks, Performance metrics related data extraction etc • Deploy CRs on production environments and ensure smooth system performance• Folow ITIL processes and exhibit expertise in Incident, Problem and change management• Ensure SLA compliance for application and trouble tickets• Proactive competence development of self in new solution areas & certifications• Provide an effective 360-degree feedback on the ailing elements in the current solution and co-ordinate with Design team/L3/ Vendor to fix them
The skills you bring:
Must Haves:
1.Hands-on experience in troubleshooting the ETL-informatica based solutions.
2.Experience on developing framework/custom workflows using the ETL/Shell/Python scripting.
3.In depth product knowledge for Informatica 10.5 or above.
Good to have:
• Knowledge of deployment and maintenance of custom ETL frameworks • Strong knowledge of Linux command-line environment• Strong learning and time management skills• Team player capable of working independently• Should be willing to work in 24*7 environment• Good communication skills
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
Req ID: 787443
#BI-Hybrid
About this opportunity:
We have an exciting opportunity for an experienced Technical Authority Expert to join our world-class team at Ericsson, a dynamic production support team responsible for maintaining critical ETL applications, resolving production issues, and optimizing system performance. The role offers hands-on experience with Informatica, Linux, Shell/Python scripting, and ITIL-based support processes while working closely with L1, L3, and vendor teams.
What you will do:
Application L2 Production support Including but not limited to:
• Monitoring of the production system & ensuring its performance and stability• Action on issues reported by L1 monitoring teams. Coordination with L3/vendor team for restoration of any faults• Trouble Tickets resolution - Resolve day to day customer issues • Coordination with IT/network teams to resolve any operational or functional issues • Responsible for answering adhoc requests from various teams• Analyze the Logs and try resolving the issues, escalate issues well in advance and suggest alternative approaches• Analyse and Automate Healthchecks, Performance metrics related data extraction etc • Deploy CRs on production environments and ensure smooth system performance• Folow ITIL processes and exhibit expertise in Incident, Problem and change management• Ensure SLA compliance for application and trouble tickets• Proactive competence development of self in new solution areas & certifications• Provide an effective 360-degree feedback on the ailing elements in the current solution and co-ordinate with Design team/L3/ Vendor to fix them
The skills you bring:
Must Haves:
1.Hands-on experience in troubleshooting the ETL-informatica based solutions.
2.Experience on developing framework/custom workflows using the ETL/Shell/Python scripting.
3.In depth product knowledge for Informatica 10.5 or above.
Good to have:
• Knowledge of deployment and maintenance of custom ETL frameworks • Strong knowledge of Linux command-line environment• Strong learning and time management skills• Team player capable of working independently• Should be willing to work in 24*7 environment• Good communication skills
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
Req ID: 787443
#BI-Hybrid
Ericsson Bengaluru, Karnataka, IND Office
Ericsson Bengaluru Hub Office
Major tech campus on the Outer Ring Road with offices, food courts and services inside the park. Close to key residential areas, though busy, it’s central to Bengaluru’s tech ecosystem.
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What you need to know about the Bengaluru Tech Scene
Dubbed the "Silicon Valley of India," Bengaluru has emerged as the nation's leading hub for information technology and a go-to destination for startups. Home to tech giants like ISRO, Infosys, Wipro and HAL, the city attracts and cultivates a rich pool of tech talent, supported by numerous educational and research institutions including the Indian Institute of Science, Bangalore Institute of Technology, and the International Institute of Information Technology.
