.png)
About Us
Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.
At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.
Learn more at diligent.com.
Position Overview
Diligent has become the world’s #1 GRC solution by providing our customers best in class SaaS tools that set the standard for modern governance, and the Technical Enablement Specialist plays a key role in making this happen. You will be working with a diverse group of technical stakeholders, and commercial teams to provision, customize, and maintain software environments across a wide breadth of GRC solutions. This role is an exciting opportunity for a tech-savvy self-starter who thrives in a collaborative and innovation-driven environment.
Diligent’s success can be attributed to how quickly we are able to bring the most innovative GRC solutions to market, and you play a key role in this by equipping our commercial teams with access to the most up-to-date fit-for-purpose environments, so that they can demonstrate the value proposition of our core offerings to our customers and prospects. This role will directly shape how our products are presented to key decision-makers and influence high-value sales deals.
If you’re excited about working with cutting-edge technology and enjoy hands-on problem solving, and process building, then this is the role for you!
Key Responsibilities
- Provision demo environments for technical stakeholders, commercial teams and partners across a wide suite of SaaS solutions
- Customization of demo environments with dashboards, dummy data, toolkits etc. relevant to required use-cases
- Maintain and update environments in accordance with product releases and changes
- Collaborate with product managers & technical teams to understand requirements
- Create and maintain process documentation
- Troubleshoot and resolve issues that arise within demo environments
Required Experience/Skills:
- 2 years of relevant professional experience in a technical role with knowledge of software configuration, customization, and troubleshooting a plus.
- Experience collaborating with cross-functional teams, including product management and technical engineering.
- Strong problem-solving skills with attention to detail and a passion for delivering high-quality results.
- Ability to manage multiple projects simultaneously and adapt to changing priorities.
- Excellent oral and written communication skills and an ability to explain complex technical concepts clearly.
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
What We Do
Diligent is the leading GRC SaaS provider, serving nearly 1 million users from 25,000 organizations around the world. Our software enables holistic and informed conversations about governance, risk and compliance and ensures CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance from across the organization.
Our world-changing idea is to bring technology, insights and confidence to leaders so they can build more effective, equitable, and successful organizations – and create lasting, positive impact on the world. We seek to empower organizations to be better for their stakeholders and communities, for their customers and employees, for their bottom line.
Headquartered in New York, Diligent also has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.
.png)
