Job Description
Technical Implementation Associate will be responsible for coordinating all aspects for Product Implementation set ups. The Implementation Specialist will handle a high volume of simultaneous requests.
Job Summary
As a Technical Implementation Manager - Associate in our Product Implementation team, you will be responsible for coordinating all aspects of product implementation setups. You will handle a high volume of simultaneous requests, demonstrating strong people and team management skills and a good understanding of mainframe and testing processes. This role provides the opportunity to work closely with onshore tech teams and client tech teams, and requires a willingness to work in evening/night shifts. Understanding of US and Canada treasury products is an added advantage.
Job Responsibilities
- People and resource management (e.g. people development, attrition, pipeline/skills monitoring, training programs) for the team.
- Maintain effective and standard operational processes, Act as a point of contact for escalations and high priority requests from internal clients.
- Manage the performance management cycle- Objective setting, development and career planning, performance appraisal and reward & recognition.
- Measure Productivity and KPIś, Conduct regular team meetings, 1:1s, and coaching sessions.
- Demonstrate creative problem solving and solid judgment/decision making, Identifying gaps/exceptions and recommending possible solutions.
- Take ownership of internal communication and status updates to partners / clients, Demonstrate creative problem solving and solid judgment/decision making.
- Exhibit adherence to policy and procedures and meet or exceed established Service Level Agreements (SLA)
- Recording observations & escalate wherever necessary. Identifying gaps/exceptions and recommending possible solutions.
- Project Management by handling multiple requests at the same time. Demonstrate ability to manage conflict and mobilize internal resources to resolve issues.
- Client and internal teams to setup product as per the requirement
Required Qualifications, capabilities and skills
- Excellent people and Team management skills (e.g. people development, pipeline/skills monitoring, training programs).
- Strong Understanding of Mainframe system as well as UAT or regression testing. Ability to develop, implement and maintain effective and standard operational processes
- Strong Verbal, Written and Presentation skills, Excellent logical, analytical skills and attention to details
- Good sense of Time , Work management and Reporting, Creation of Test cases and Test Scenarios.
- Knowledge of Automation Tools - Like VBA, Selenium etc. Knowledge of UI Path Tool for workflow automation, Power BI for Dashboard and Confluence
- Engineering degree holder with minimum 9+ years of experience in Bank, Financial services, Treasury product implementation with Testing Background.
About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
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What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.
Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products.
Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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Employees engage in a combination of remote and on-site work.