Technical Product Manager (11+ years, Payments)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Risk and Identity Solutions (RaIS) is a key component of the Value-Added Services (VAS) PD within Visa. VAS-RaIS has a suite of high visibility, high-volume, revenue earning applications that provide solutions related to Risk Management, Identity and Authentication. Our capabilities are used extensively by key players in the payment eco-space across the globe. We are on a journey, and we are looking for individuals who echo our growth mentality, enjoy delivering great technology (at a global scale) and enabling success.

As Lead TPM, you will be responsible for driving the global strategy and roadmap for the B2C Identity and Access management product with internal business stakeholders, and solution providers. The Lead TPM will possess a strong technical product management background, with demonstrated experience in managing products and services that have created business value and delivered impact within the payment risk domain or similar industries.

A successful candidate is a high impact leader with the ability to engage in high bandwidth conversations with business and technology partners across regions and be able to think broadly about Visa’s business and drive solutions that will enhance the safety and integrity of Visa’s payment ecosystem. Successful candidate will be skilled at forging strong partnerships with business sponsors, product owners, architects, and developers to define feature sets, story maps, detailed user stories (functional and non-functional) to support the development process.

You will lead the collaborations with the business and tech teams to create feature requirement and work with the program management and the engineering team to ensure timely delivery of solutions for VISA clients and partners. You will participate in solution architecture design and API specifications to ensure that the solution is extensible and can scale to support our client’s needs. You will work together with the business and the engineering team to define milestones and lead deliverables. You will collaborate with the program management team to ensure that the deliverables are on track and meeting delivery dates. This role is an individual contributor role that requires to work with executives across product and engineering orgs.

Accountabilities - General:

• Technical product management functions including defining the tactical roadmap, owning the features, issue/risk management, and definition of success criteria for pilots.

• Extensive cross-organization collaboration with internal VISA groups and external partners to ensure that requirements are clearly understood.

• Working with business teams in the US to gather high level requirements and define features and execute it across different development teams in different regions.

• Ability to lead teams located at multiple countries and yet drive a seamless execution.

• Strong collaboration and leadership skills along with a technical and product acumen.

• Interface with various technology teams and business stakeholders to identify requirements, converting them to feature specs, prioritizing, and driving execution of the features.

• Be the customer (internal and external) seat in the engineering team. Should have deep passion for satisfying customer needs and influencing design and priority appropriately.

• Define milestones for internal teams and external partners such that the product delivery dates are met as per the clients’ needs.

• Represent the product team in engineering team meetings and provide clarifications regarding features and requirements.

• Create high level technical solution for the pilots and highlight any external dependencies and technology risks.

• Work closely with the engineers and contribute to the development of design artifacts and Quality Assurance test plans.

• Plan and conduct User Acceptance Testing with key stakeholders, Bug bashes, and hackathons.

• Provide guidance to the product team regarding technical feasibility during the definition phase of the pilots.

• Understand business objectives and define KPIs together with the product team.

• Provide updates and highlight any technical issues to the executive management.

• Manage multiple projects simultaneously and ensure on-time/quality delivery.

• Beneficial to be hands-on on any technical areas, where required such building some scripts to view data to help monitoring etc.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications :
• 11+ years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience.
Preferred Qualifications:
• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• 10+ years of industry experience within a technology environment, with a track record of successfully delivering complex software systems or services.
• 4+ years of developer experience and 5+ years of product management experience is essential
• It is essential to have a domain expertise in Financial Services and/or Payments space (in one or more of the following areas– Merchant & Partner portals, Risk & Fraud management, Identity and Access Management, Payment Security, Tokenization etc.).
• Educational background in Computer Science/Engineering. MBA is a plus
• Technical experience in Java technologies, API (SOAP & Rest) & Web Development, advantageous to have Golang and open source technologies.
• Technical experience in scripting and knowledge on using AI and reporting tools is advantageous.
• Experience/understanding of GenAI tools, models and leveraging the tools for product management and innovation
• Hands on experience in developing roadmaps, writing user stories, grooming product backlogs and coordinating/prioritizing conflicting requirements in a fast paced, ever changing environment.
• Proficiency working in an agile environment.
• Exceptional collaboration and partnership skills with the ability to work in a global environment and drive consensus in cross-functional teams.
• Demonstrated interpersonal skills to interface well with clients and partners at all levels.
• Outstanding communications ability to a diverse customer audience, executives, product, and technology stakeholders.
• Ability to interpret business requirements, both implied and explicit, from stakeholder communication and convert them into technical requirements with strong acceptance criteria for the tech team to implement
• Solid business acumen
• Working knowledge of compliance regulations (PCI-DSS, GDPR, CCPA, etc) would be considered advantage.
• Experience demonstrating strong leadership, self-motivation and accountability
• Fast learner on both technical and business side
• Strong customer centric mindset.
• Comfortable operating in a matrix setup
• Proactive, demonstrate sense of urgency and can do attitude
• Strategic thinker who can balance big picture strategy with detailed, flawless execution
• Detail and results oriented, able to analyze data to justify product decisions and apply key learnings.
• Strong internal & external stakeholder management skills.
• Ability to stay organized while managing competing priorities.
• Excellent verbal and written communications skills

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.