Provides technical pre-sales support for UPS and power distribution solutions serving hyperscale and data center customers. Reviews RFQs, selects standard products, designs customized solutions, estimates feasibility and costs, coordinates internal teams and suppliers, supports proposals and tenders, joins customer meetings, develops consultant relationships, and provides product feedback to Sales and Product Management.
Brief Job Description: -
The focus of this role is to provide comprehensive technical support and training for UPSs and Power Distributions Units, partnering with both hyperscale customers and with the Sales team. You will assist Sales with pre-sales support, helping to prepare proposals, quotes, and tenders. Additionally, you will help develop customized UPSs and Power distribution units to meet unique customer needs when standard products don't fit, making sure every solution is perfectly tailored to the client's requirements.
Responsibilities and Measurement Criteria with Time investment Needed on Each: -
(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)
- Review RFQs and identify customer requirements/specifications.
- Provide pre-sales technical support of product specifications.
- Standard product selection based on customer requirements.
- Design new solutions where standard products do not fit.
- Define feasibility and costs of solutions/products.
- Integration and coordination with the internal departments and/or external suppliers.
- Attend customer meetings with Sales manager as a technical expert.
- Visit consultants on a regular basis, owning the relationships and collaborate in developing effective solutions.
- Work with Product Management and Sales teams to give feedback on issues with current products and provide input around new products.
Qualifications: -
Required/ Minimum Qualifications: -
- Education Background: Bachelor’s degree in electrical or Electronics Engineering.
- Experience: 5 to 10 years of experience on UPS, Batteries, Data Centers.
Additional / Preferred Qualifications: -
- Expertise in the utilization of critical power products such as Uninterruptible Power Supplies (UPS), battery storage systems, Data Center infrastructure and electrical infrastructure solutions.
- Excellent IT skills (Word/Excel/PowerPoint) and Customer/Sales orientation.
- Experience with AutoCAD or similar CAD systems.
- High focus on customer needs.
- Language skills: fluent English and Italian, written and verbal, required.
Time Travel Needed: -
- TBC
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