Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description:
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You’ll Make in this Role
As a Technical Services Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
- Providing Enterprise level product support to clients (internal and external) via phone and email.
- Resolving assigned incidents within the SLA timelines working with internal(L3/IT/Development) and external(clients/vendor) resources.
- Documenting all resolution activities, communication related to support request/Incidents in the respective support/incident ticket.
- Maintaining status of issues in incident tracking system and performing appropriate follow-up on escalated issues.
- Participating in new product roll outs, maintenance releases, testing, documentation and operational improvement projects.
- Contributing to Knowledge Base in conjunction with the execution of issue resolution duties.
Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
- BE/ BCA/ MCA, BSc (Computer Science) or related field 0-2 years experience either as a Product/Application Support Engineer for Enterprise Applications providing support to US or International Customers
- Excellent communication skills both written and verbal. Demonstrated strong customer service/support skills
- Knowledge of some or all of the following is required: Microsoft operating systems, networking and Internet technologies, databases including MS SQL, Oracle, MySQL, VBS/VBA, IIS/Apache, Java Scripting and Microsoft Office Suite
- Problem-solving skills with complex software installations of Enterprise applications Knowledge of Health Care Domain, Medical Transcription, HL7, HIS, Radiology Information System (RIS)
Core Competency
- Incident Management
- Experience in Health Care Domain (Preferably HIS)
- L2 Support, HL7, HIS and RIS
Technical Skills Required:
- Networking Concepts, Web Servers (IIS & Apache)
- Database (DDL & DML commands in MySQL, Oracel & MS SQL)
- Programming Concepts (conditional statements, exceptions etc.)
- Debugging Skills Knowledge on webservices, DLLs, APIs HL7 (Optional) Radiology Information System (RIS), Health Information System (HIS), PACS, EMR, EHR (Optional) VB Scripting
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Solventum Global Terms of Use and Privacy Statement
Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.
Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the
terms.
