Technical Support Engineer

Farnell

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

Job Summary:

Identifies opportunities for business expansion in support of the customer sales strategy for supplier offerings. Develops and maintains the business relationship by providing solutions for the company and its defined supplier(s) in a product line, to achieve the identified strategy and business financial objectives.

Principal Responsibilities:

• Provides value added solutions for the company and its defined supplier(s) growth plans and business.
• Identifies, defines, implements and supports hardware and software based solutions through the engineering development process.
• Develops key engineering and marketing relationships within the company's supplier business units to drive collaboration and solution development at the engineering level.
• Identifies and creates opportunity demand for identified products, coordinating the supporting seminars, training and resource awareness that drives growth plan success for defined supplier(s)
• Performs analysis and reports results of various suppliers programs impact on customer(s) notifying the Director Supplier Manager (DSM) and supplier of success, issues and future growth plan strategies
• Maintains and drives trending knowledge of products, competitors, technology and customers in the assigned supplier product market
• Identifies and maintains field supplier relationships to create demand for products and services.
• Applies technical/marketing/product expertise to position company as the distributor of choice to suppliers.
• Drives assigned product family through with the company’s and supplier’s local sales teams and customer by attending supplier meetings establishing sales and marketing programs in coordination with the DSM and Supplier Business Manager (SBM) as applicable to increase assigned product knowledge for customers and company sales representatives.
• Identifies and communicates roadblocks to Product Business Groups (PBGs) and makes recommendations for improvement; supports PBGs objectives; evaluates market conditions and identify inventory strategies; participate in Total Available Market (TAM) to Distribution Total Available Market (DTAM) conversion plans.
• Other duties as assigned.

Job Level Specifications:

• Thorough knowledge of principles, theories and concepts in area of discipline. Competent in all job functions and has general understanding of the industry practices, techniques and standards.
• Develops solutions for a variety of situations and works on projects requiring evaluation and analysis. May refer to policies, practices and precedents for guidance; determines best course of action to achieve results.
• Work is performed independently and requires the exercise of judgment and discretion. May receive some limited guidance for new assignments. Work may be reviewed for overall adequacy.
• Collaborates with management and team members within the department/function and other areas of the organization. May represent department internally or externally.
• Actions may impact the success of the overall department and/or the organization. Failure to accomplish work or erroneous decisions may result in delays to projects, loss of revenue or allocation of additional resources to remedy.

Work Experience:

• Typically 3+ years with bachelor's or equivalent.

Education and Certification(s):

• Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.

Shift timings : EMEA shift hours (1 to 10 PM)

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.