New Relic Logo

New Relic

Technical Support Engineer

Reposted 22 Days Ago
Be an Early Applicant
Bangalore, Bengaluru, Karnataka
Junior
Bangalore, Bengaluru, Karnataka
Junior
As a Technical Support Engineer at New Relic, you will troubleshoot technical customer issues across their Front End Products and collaborate with software engineering teams to resolve customer problems. You'll advocate for customers by providing feedback to the Product Organization and assist with installation and configuration requests, while honing your skills through additional training.
The summary above was generated by AI

Your opportunity

This role is key to helping our customers love New Relic by troubleshooting technical customer issues with New Relic Front End Products (Mobile, Browser, Synthetics and Synthetics Job Manager). By clearing technical blockers, Technical Support Engineers help to ensure our products are performing to their designed specification, get their data into New Relic, and realize the value of their investment in our platform. 

 

What you'll do

  • Collaborate across teams to assist in solving complex technical customer problems across our product suite
  • Strong analytical and technical troubleshooting skills
  • Impeccable customer service skills and display genuine empathy towards customers.
  • Work closely with our software engineering teams to resolve advanced customer issues.
  • Support New Relic customers by resolving various installation, configuration, and data exploration requests.
  • Be an advocate for our customers to our Product Organization by providing feedback on feature requests and bugs that improve the customer experience of the New Relic platform.
  • Advance your skills through additional training and exposure to other features and capabilities of our Products

This role requires

  • Deep knowledge of one of more of the following Languages: Java or Python
  • Knowledge in programming or supporting customers in any of the following computer languages: Ruby, Node.js, GoLang or similar
  • Love delighting customers, even those who are having a tough day!
  • Front-end web development - know your way around JavaScript
  • Honed troubleshooting skills, and can get creative when the answer is not obvious
  • Experience collaborating across teams or subject areas to solve problems
  • Experience as a Technical Support Engineer in Enterprise or SaaS companies

Bonus points if you have

  • A good understanding of Linux-based web hosting and Linux environments (services, permissions, and file manipulation).
  • Experience with New Relic products
  • Basic level of coding experience

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. 

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. 

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

Top Skills

Go
Java
JavaScript
Linux
Node.js
Python
Ruby

Similar Jobs

4 Days Ago
Hybrid
Bangalore, Bengaluru, Karnataka, IND
Senior level
Senior level
Cloud • Information Technology • Security • Software • Cybersecurity
The Senior Technical Support Engineer provides advanced troubleshooting support for networking and web security products. Responsibilities include debugging complex issues, mentoring engineers, documenting resolutions, and collaborating with engineering teams on product improvements.
Top Skills: DnsFree BsdFtpHTTPLinuxPythonShellSmtpUnix
23 Hours Ago
Bengaluru, Karnataka, IND
Senior level
Senior level
Cybersecurity
As a Senior Technical Support Engineer for Cortex Xpanse, you will provide advanced technical support, troubleshoot security risks, resolve integration issues, and enhance customer security postures. You'll work directly with clients to manage their internet-facing assets, diagnose challenges, and collaborate with cross-functional teams to improve product functionality.
Top Skills: Cloud Security SolutionsEdrLinux CliPowershellPythonSIEMSoarVulnerability Management
23 Hours Ago
Bangalore, Bengaluru, Karnataka, IND
Junior
Junior
Fintech • Information Technology • Payments
The Sr. Software Engineer will be part of Visa's CMS - Visa Direct team, focusing on building Push Payment Solutions and providing technical support to clients during integration. The role requires problem-solving skills, logical thinking, and expertise in software engineering, particularly in web technologies and application design. Communication with external teams and clients is essential, along with strong foundational knowledge in computer science.

What you need to know about the Bengaluru Tech Scene

Dubbed the "Silicon Valley of India," Bengaluru has emerged as the nation's leading hub for information technology and a go-to destination for startups. Home to tech giants like ISRO, Infosys, Wipro and HAL, the city attracts and cultivates a rich pool of tech talent, supported by numerous educational and research institutions including the Indian Institute of Science, Bangalore Institute of Technology, and the International Institute of Information Technology.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account